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Stronger collaboration between water companies and water retailers is critical to ensuring business customers are empowered with the advice and practical support they need to save water. Less than half of business customers in England and Wales (43%) are engaging...

Our annual Water Mark assessment of water company performance We have updated our Water Mark page to make it easier to see how your water company is performing on everything from satisfaction with service and value for money to complaint...

People can see how well their water company is performing across the areas that matter most to them with our new-look Water Mark.  We have published our refreshed Water Mark page, which enables consumers to easily examine how their water...

In July 2024, we issued a Call for Input seeking views on potential improvements to the WaterSure scheme. WaterSure caps the water and sewerage bill for metered, lower-income customers in England and Wales who have high essential water usage needs...

In March 2023, CCW published our review of business customers’ experience of five years of the water retail market. In that report we made 22 recommendations on what needs to change in the market; by whom, and when, to deliver...

We welcome the opportunity to comment on this stage of the Competition and Markets Authority (CMA’s) Pennon/Sumisho Osaka Gad Water UK merger inquiry. Executive Summary In summary, CCW agrees with the undertakings the CMA has proposed, specifically: For Ofwat to...

Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.

We work closely with Ofwat, the water industry regulator to make sure that water companies across England and Wales give customers the best possible service. This included collaborating with Ofwat as it developed a new set of rules known as...

CCW has responded to Thames Water’s decision to make a £30 goodwill payment to around 26,000 customers across the Guildford and Godalming area, who were left without water during interruptions to their supply in November 2023. The consumer watchdog has...