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CCW’s review of water companies’ 2025-30 business plansRead more about CCW’s review of water companies’ 2025-30 business plans
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Our response to Consumer Scotland’s Draft Work Programme 2024-2025Read more about Our response to Consumer Scotland’s Draft Work Programme 2024-2025
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Vulnerability reporting
This vulnerability disclosure policy applies to any security vulnerabilities that you are considering reporting to us.
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Information for applicants
Creating your application We aim to treat everyone fairly and in our selection process will assess you based only on what you tell us in your application. Your application determines whether you’ll be invited for an interview, so please take...
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Ofwat consultation response on Customer Experience measuresRead more about Ofwat consultation response on Customer Experience measures
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Our response to MOSL’s 3rd consultation on MPF ReformRead more about Our response to MOSL’s 3rd consultation on MPF Reform
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Water Mark 2023
Our annual Water Mark assessment of water company performance We’ve published our 2022-23 assessment of how well water companies are performing using information taken from customers’ views, complaints and operational performance (excel). Water Mark makes it easy for customers to...
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Ofwat consultation on Customer Protection Code of Practice Call for InputsRead more about Ofwat consultation on Customer Protection Code of Practice Call for Inputs
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Our review of five years of the water retail open market
In April 2017, the water retail market opened to all businesses in England, allowing them to choose their water and sewage provider. We were keen to monitor any issues and make recommendations for improvement based on research, complaints, and conversations...
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