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Our annual Water Mark assessment of water company performance We’ve published our 2022-23 assessment of how well water companies are performing using information taken from customers’ views, complaints and operational performance (excel). Water Mark makes it easy for customers to...

In April 2017, the water retail market opened to all businesses in England, allowing them to choose their water and sewage provider. We were keen to monitor any issues and make recommendations for improvement based on research, complaints, and conversations...

CCW publishes its in-depth review of business customers’ experiences of the retail water market in England. The report concludes the market has failed to deliver benefits for most businesses, with customer complaints three times higher than before competition was extended...

The water retail market, where business customers are able to choose and change who supplies their water and sewerage retail services, opened to all businesses in England in April 2017. When the market opened in England, we were supportive of...

The Guaranteed Standards Scheme (GSS) provides minimum standards of service for customers required by the regulator, Ofwat. If your company fails to keep to a standard, it must make you a fixed payment or credit that amount to your water...

1 April 2022 marked the point that the non-household retail market in England had been open for 5 years, and it’s fair to say, that the experience for many business customers has not aligned with the benefits the market was...

The Consumer Council for Water’s (CCW) fourth Testing the Waters report, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive, is published today. The research, conducted every two years,...