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CCW has responded to Thames Water’s decision to make a £30 goodwill payment to around 26,000 customers across the Guildford and Godalming area, who were left without water during interruptions to their supply in November 2023. The consumer watchdog has...

This vulnerability disclosure policy applies to any security vulnerabilities that you are considering reporting to us.

Creating your application We aim to treat everyone fairly and in our selection process will assess you based only on what you tell us in your application. Your application determines whether you’ll be invited for an interview, so please take...

Our annual Water Mark assessment of water company performance We’ve published our 2022-23 assessment of how well water companies are performing using information taken from customers’ views, complaints and operational performance (excel). Water Mark makes it easy for customers to...