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As temperatures rocket across the country, the Water Watchdog is reminding people of all ages to keep themselves topped up with tap water. There are few cheaper, healthier or easier ways to stay hydrated in a heatwave than drinking tap...

Today we are delighted to publish our Forward Work Programme for 2018-19 (pdf), which sets out our work priorities for the next three years. Our aim is to secure the best outcomes for all water consumers – present and future...

Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda when we hold our next business customer meeting in Birmingham on Thursday (1 March). The water watchdog will be delving beneath...

Our view on Citizens’ Advice (CA) draft Work Plan for 2018-19

Our response to Consumer Council for Northern Ireland’s (CCNI) Draft Forward Work Programme for 2018/19

Pouring turkey fat and other festive leftovers down the plughole is a recipe for disaster that could make it a costly Christmas for unsuspecting households. As millions of people prepare to tuck into their Christmas dinner, the Consumer Council for...

Despite a concerted effort from water companies to spread the ‘do not flush’ message to consumers, the amount of wet wipes clogging up our sewers each year has continued to rise. But there may be better news on the horizon...

Contrary to popular belief, water can become dangerous when plumbing is left in the hands of unqualified professionals who fit unsuitable products. Julie Spinks, Managing Director of the Water Regulations Advisory Scheme (WRAS) opens in new window, explains why it’s...

Retailers operating in the new water market are working closely with the Consumer Council for Water (CCWater) to tackle the root causes of a rise in complaints from businesses to the watchdog. CCWater received 559 complaints from non-household customers during...