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Stakeholders from the water industry and beyond gave the Consumer Council for Water some useful ideas for how we can better represent the interests of consumers during a series of workshops in September and October. We held six events across...

Today we are delighted to publish our Annual Review for England and Wales 2015/16 (pdf) Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for...

A former consumer champion for water customers in Wales has been awarded an MBE in recognition of her outstanding work with the Consumer Council for Water (CCWater). Diane McCrea provided a powerful and influential voice for consumers during her ten...

Today we’ve published our Forward Work Programme consultation which sets out how we plan to represent water consumers over the next three years. With the landscape of the water industry experiencing enormous change, it’s vital we continue to provide a...

If I asked you to guess what was found lurking in the sewer pipes of England and Wales over the past year I’m willing to bet ‘adult toys’ or a hand grenade wouldn’t feature on your list. But believe it...

Households are being warned not to give their home’s water pipes the cold shoulder this winter and wrap them up warm before temperatures plummet. The Consumer Council for Water (CCWater) has joined the Met Office and WaterSafe1 in urging consumers...

Pssst! Want to know a secret? There are now more ways than ever before to reduce the amount you pay for your water and sewerage services. Okay, so this information isn’t actually classified. But each year thousands of people miss...

After a decade championing the interests of water customers in Wales, Diane McCrea will bid farewell to the Consumer Council for Water on September 30. Over the past ten years as Wales Committee Chair and Vice Chair of the Board...

CUSTOMER complaints to water companies in Wales have fallen faster than the industry average, earning praise from the Consumer Council for Water (CCWater). CCWater’s annual Written Customer Complaints report has revealed customer complaints to Dŵr Cymru Welsh Water fell by...