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According to research up to half of us still don’t have our water pipes protected against the cold weather, and many more of us aren’t sure how to deal with things if we do have a problem. Young people aged...

The Consumer Council for Water revealed today (Tuesday 21 September) that complaints to water companies in England and Wales reduced by nearly 17 per cent last year, extending the trend of declining complaints to the industry, and bringing complaint numbers...

The Consumer Council for Water Southern (CCWater Southern) has welcomed Folkestone and Dover Water’s decision that the time is right to lift the hosepipe ban in the area.  It is the first water company to lift restrictions in 2006. Consumer...

By June 30th, water companies across England and Wales are required to publish the final versions of their vulnerability strategies. These crucial documents serve as a roadmap, detailing how companies will ensure they provide the highest standards of service and...

We know that many households are finding it difficult financially, especially in the face of rising costs. This includes water bills which are expected to rise by 36%, before inflation is added, between 2025 and 2030. While this increase will...

We want everyone in England and Wales to enjoy reliable water and sewerage services, while also playing an active role in protecting the environment. That’s why a major part of our work is helping people make the connection between the...

We work closely with Ofwat, the water industry regulator to make sure that water companies across England and Wales give customers the best possible service. This included collaborating with Ofwat as it developed a new set of rules known as...

Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...