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We know that many households are finding it difficult financially, especially in the face of rising costs. This includes water bills which are expected to rise by 36%, before inflation is added, between 2025 and 2030. While this increase will...

We want everyone in England and Wales to enjoy reliable water and sewerage services, while also playing an active role in protecting the environment. That’s why a major part of our work is helping people make the connection between the...

We work closely with Ofwat, the water industry regulator to make sure that water companies across England and Wales give customers the best possible service. This included collaborating with Ofwat as it developed a new set of rules known as...

Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...

Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...

The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.

Complaints from business customers about their water supplier have fallen but the gap between the best and worst performers continues to widen. It is positive that fewer business customers are having to escalate their complaints to CCW. However, the independent...

Delivering a price review that clearly meets the needs and priorities of customers is a key priority for both Ofwat and CCW. In a joint research project, we have sought to better understand what matters to customers and how far...

Our journey We are committed to looking inwards and making changes in every aspect of our work, from our culture right through to our policies and procedures. We want everyone to feel comfortable and valued at work, so we’re always...