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We welcome the opportunity to respond to Ofwat’s proposal to improve the way water companies manage their infrastructure. Overall view Customers rely on the long-term health of water networks, and poor asset management directly affects the quality, reliability, and cost...

WaterSure is a support scheme that caps bills for low-income households on means-tested benefits who need to use high levels of water because they have either a qualifying medical condition or three or more children in the household. In December...

We welcome the opportunity to contribute to discussion on Ofwat’s climate change principles. The effects of climate change are already being experienced in England and Wales, through warmer and wetter winters, and hotter and drier summers. The dry and hot...

We welcome the opportunity to submit our views on this fifth consultation of the Market Performance Framework Reform Programme. Our response

Inspiring behaviour change to secure water for tomorrow In January 2025, CCW launched the ‘Refresh your routine’ campaign with a bold goal: engage Gen Z in Birmingham to rethink everyday water use. Focused on small, meaningful behaviour changes, this pilot...

CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...

CCW’s evidence and views on the proposed changes to price settlements by Anglian Water, Northumbrian Water, Wessex Water, South East Water and Southern Water

Smart water meters are devices that automatically track your water use and can send water usage data to your water company. There are two types:  AMR (Automated Meter Reading) meters – these are read by sending information to a special...

We welcome the opportunity to comment on to Ofwat’s revised approach and statement of intent on company mergers. Our response Approach to Assessing Mergers Since 2015, there have been significant changes in price-setting methodologies, retail markets, and broader sector regulations....