-
Our response to Ofwat’s consultation on the 2025-26 review of the Retail Exit Code Protections
We welcome the opportunity to respond to this consultation on Ofwat’s proposal to review the Retail Exit Code (REC) protections. Overall, we support the proposals to retain both price and non-price protections for business customers subject to the REC. In...
Read more about Our response to Ofwat’s consultation on the 2025-26 review of the Retail Exit Code Protections -
Our response to Ofwat’s consultation on proposed changes to Guaranteed standards scheme in Wales
We welcome the opportunity to submit our views on Ofwat’s consultation on the Guaranteed Standards Scheme (GSS) Wales. Background The Guaranteed Standards Scheme (GSS) has been in place for 35 years, without significant changes prior to those made in England...
Read more about Our response to Ofwat’s consultation on proposed changes to Guaranteed standards scheme in Wales -
Our response to Ofwat’s proposal to improve asset management maturity of water companies
We welcome the opportunity to respond to Ofwat’s proposal to improve the way water companies manage their infrastructure. Overall view Customers rely on the long-term health of water networks, and poor asset management directly affects the quality, reliability, and cost...
Read more about Our response to Ofwat’s proposal to improve asset management maturity of water companies -
Our response to DEFRA consultation on proposed reforms to the WaterSure support scheme
WaterSure is a support scheme that caps bills for low-income households on means-tested benefits who need to use high levels of water because they have either a qualifying medical condition or three or more children in the household. In December...
Read more about Our response to DEFRA consultation on proposed reforms to the WaterSure support scheme -
Our response to Ofwat’s discussion paper on climate change principles
We welcome the opportunity to contribute to discussion on Ofwat’s climate change principles. The effects of climate change are already being experienced in England and Wales, through warmer and wetter winters, and hotter and drier summers. The dry and hot...
Read more about Our response to Ofwat’s discussion paper on climate change principles -
Our response to MOSL’s 5th consultation on MPF Reform
We welcome the opportunity to submit our views on this fifth consultation of the Market Performance Framework Reform Programme. Our response
Read more about Our response to MOSL’s 5th consultation on MPF Reform -
Refresh your routine campaign: Engaging Gen Z to protect our water future
Inspiring behaviour change to secure water for tomorrow In January 2025, CCW launched the ‘Refresh your routine’ campaign with a bold goal: engage Gen Z in Birmingham to rethink everyday water use. Focused on small, meaningful behaviour changes, this pilot...
Read more about Refresh your routine campaign: Engaging Gen Z to protect our water future -
Rob Wilson, Chair: CCW’s 2025-26 Forward Work Programme
CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...
Read more about Rob Wilson, Chair: CCW’s 2025-26 Forward Work Programme -
Our submission to the Competition and Markets Authority on five water companies’ requests for price redeterminations
CCW’s evidence and views on the proposed changes to price settlements by Anglian Water, Northumbrian Water, Wessex Water, South East Water and Southern Water
Read more about Our submission to the Competition and Markets Authority on five water companies’ requests for price redeterminations
