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We welcome the opportunity to submit our views on Ofwat’s consultation on the Priority Service Register (PSR) Standards. Executive Summary We are generally supportive of Ofwat’s recommendations but have suggestions for some areas where the proposed PSR standards could be...

We welcome the opportunity to respond to Ofwat’s consultation on an option to introduce an outturn adjustment mechanism (OAM) in PR24 final determinations.

M·E·L Research is an independent organisation that helps CCW collect feedback from customers. They contact customers who have brought unresolved complaints to us after trying to resolve them with their water company or retailer. What is this research about? This...

Over the past week, the new government has been setting out the changes it wants to see to the water sector. Its first priorities are to strengthen environmental regulation and make sure water companies deliver for customers, while also attracting...

Water quality and water infrastructure follow-up Introduction The Consumer Council for Water is the independent voice for water consumers in England and Wales. Formed in 2005 as one of Defra’s sponsored NDPBs, we help customers resolve complaints against their water...

How our wastewater system works Originally, our wastewater system was built to carry all wastewater from homes and businesses, along with rainwater from roofs, pavements, and roads. As towns and cities have grown, more rainwater now enters the public sewers....

We welcome the opportunity to provide input to  Ofwat’s proposed licence modifications to expend the separate price control for delivering the Thames Tideway Tunnel. CCW’s comments on the proposed modifications CCW agrees with the extension of the licence modification to...