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What are smart water meters and how do they work?
Smart water meters are devices that automatically track your water use and can send water usage data to your water company. There are two types: AMR (Automated Meter Reading) meters – these are read by sending information to a special...
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Our response to Ofwat’s statement of intent on water company merges and acquisitions
We welcome the opportunity to comment on to Ofwat’s revised approach and statement of intent on company mergers. Our response Approach to Assessing Mergers Since 2015, there have been significant changes in price-setting methodologies, retail markets, and broader sector regulations....
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CCW and Strategic Panel joint open letter on Market Performance Framework Reform
Dear Sarah McMath, The Strategic Panel (the Panel) and the Consumer Council for Water (CCW) are writing to formally express our continued support for the reform of the Market Performance Framework (MPF). Its delivery aligns with the strategic, customer-focused objectives...
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Our response to Ofwat’s consultation on PSR Standards
We welcome the opportunity to submit our views on Ofwat’s consultation on the Priority Service Register (PSR) Standards. Executive Summary We are generally supportive of Ofwat’s recommendations but have suggestions for some areas where the proposed PSR standards could be...
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Our response to PR24: Consultation on outturn adjustment mechanism
We welcome the opportunity to respond to Ofwat’s consultation on an option to introduce an outturn adjustment mechanism (OAM) in PR24 final determinations.
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What is M·E·L Research, and why does CCW work with them?
M·E·L Research is an independent organisation that helps CCW collect feedback from customers. They contact customers who have brought unresolved complaints to us after trying to resolve them with their water company or retailer. What is this research about? This...
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CCW’s response to the Market Performance Framework Reform Programme – Consultation 4
We welcome the opportunity to submit our views on this fourth consultation of the Market Performance Framework Reform Programme. Response to questions
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Rob Wilson, CCW Chair: Working with government to improve water services for customers
Over the past week, the new government has been setting out the changes it wants to see to the water sector. Its first priorities are to strengthen environmental regulation and make sure water companies deliver for customers, while also attracting...
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Our response to the Environmental Audit Committee call for evidence
Water quality and water infrastructure follow-up Introduction The Consumer Council for Water is the independent voice for water consumers in England and Wales. Formed in 2005 as one of Defra’s sponsored NDPBs, we help customers resolve complaints against their water...
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