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This week marks the launch of the Wale’s Better River Quality Taskforce action plans opens in new window, which will lead efforts to improve public understanding of storm overflows in Wales and their impact on river water quality. CCW –...

Our response to the introduction of new water efficiency standards for social housing in Wales. Our response was supportive of the introduction of new water efficiency standards, and asks for further work in Wales to ensure that optimised retrofit for...

New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat opens in new window...

We’ve launched our annual Water Awareness Survey, which tracks what people in England and Wales know about the water environment, and what they do in their everyday lives to look after it. The study sets a baseline score of 55...

We uses data on complaints as an indicator to identify areas of good and poor performance and to press water companies to put right instances of poor service. We ask companies to report summary complaint information on a quarterly basis....

A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using intelligence and feedback from PR19, the role of the group is to facilitate more consistent local challenge of water companies...

While two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly and just over a quarter think companies act in the interests...

Water affordability scheme – name testing Creating a single social tariff to provide fair, consistent and sustainable support to water customers who struggle to afford their water bill was one of the key recommendations to emerge from our independent review...

We know that repeat low pressure and supply interruptions are impacting tens of thousands of customers every year. Although we know water companies work hard to address these issues, we are not confident that the industry is currently engaging with...