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CCW has today responded to the launch of an investigation by regulators into claims of illegal discharges of sewage into rivers, streams and other water courses. Ofwat and the EA will lead the investigation after new checks led to water...

Sewer flooding has long been a blight on the lives of many families in England and Wales. Yet in the almost 30 years I have worked in the sector there hasn’t been much advancement in support for the people whose...

A spokesperson for CCW said: “Customers expect water companies to be good custodians of the environment; inappropriate use of storm overflows is unacceptable and people justifiably want action. Water companies need to address the harm caused by these overflows, and...

Our annual report examines and compares the performance of water companies in England and Wales for household customer complaints. The report assesses companies’ performance during a year when the industry was faced with the challenge of adapting its ways of...

Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever...

  The latest UN international climate conference, or COP26, is weeks away (COP stands for Conference of Parties and the 26 indicates that this is the 26th one – catchy, eh?). Water, of course, is high on the agenda. Water...

CCW is pleased to announce the appointment of Nicola Brown as its new Director of Consumer Relations. Nicola joins the consumer body’s Executive Team having spent the last six years working for Npower as Head of Customer Contact following four...

  Ask anyone who doesn’t work in the water sector what they want from the next price review and you’ll probably be met with blank expressions. Yet ask people about issues like affordability, tackling climate change, investment in infrastructure, protecting...

Our priorities for the 2024 Price Review