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Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the...

Customers will have the opportunity to hear first-hand how their water company is performing when the Consumer Council for Water (CCW) holds its public meeting in Birmingham on Wednesday (22 January). CCW is inviting the public to hear how their...

The Consumer Council for Water has joined forces with UK regulators to make it easier for consumers to keep track of how well utility companies are performing across a range of services. A series of performance scorecards (pdf) opens in...

Complaints about retailers received by the Consumer Council for Water (CCWater) fell for a second successive quarter to raise hopes of a sustained improvement. The water watchdog received 835 complaints from business customers between 1 July and the end of...

Pouring turkey fat and other festive leftovers down the plughole could leave households forking out a small fortune this Christmas. That’s according to the Consumer Council for Water (CCWater) which says about a fifth of us still confess to putting...

Receiving your water bill is enough to send shivers down the spine, especially if you are already struggling financially. Our latest Water for All report shows that about 3 million households currently find their water bill unaffordable – but there...

We have published Water for All – Affordability and vulnerability in the water sector (2018-19) report, which examines the performance of water companies across England and Wales in supporting customers in a wide range of vulnerable circumstances. This includes households facing...

A new report by the Consumer Council for Water (pdf) opens in new window shows that almost 700,000 low-income customers received bill reductions through a range of assistance schemes in 2018/19 – up 28 per cent on the previous year....

Efforts to make sure there is enough water for the environment and future generations to thrive will be discussed when water companies meet with The Consumer Council for Water (CCWater) in Croydon on Tuesday (October 29). CCWater will be bringing...