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Small actions make a big difference for people with dementia
Today marks the start of Dementia Action Week, which aims to highlight the simple things we can all do to help improve the lives of those affected by dementia. Around 850,000 people in the UK currently live with the disease...
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Marathon Man Mike: Going the extra mile for WaterAid
Our head of policy and research Mike Keil will be pounding the streets of Edinburgh later this month in a marathon effort to raise money for a charity close to his and CCWater’s heart – WaterAid opens in new window....
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Water sector to create a new vision for the future
Organisations from all parts of the water sector are today joining forces to create a new, ambitious vision for the future. The move, coordinated by regulators, government, industry and the Consumer Council for Water, will see the sector develop a...
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Flush with ideas to save this Water Saving Week
This week sees the the fifth annual Water Saving Week – a campaign organised by Waterwise opens in new window aimed at helping us all to use water more wisely. With a growing population and climate change putting increasing pressure...
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Testing the Waters: Business customers’ views on their water and sewerage services 2018
Testing the Waters is our first study since the retail water market opened in England on 1 April 2017. Testing the Waters study tracks the views of business customers in England and Wales on their water and sewerage services. These changes...
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Water market hampered by falling satisfaction and low awareness
Falling satisfaction levels and a wave of billing complaints must not be allowed to dampen business customers’ enthusiasm to shop around for a better water deal, a new report has warned. Research by the Consumer Council for Water (CCWater) has...
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Public meeting to hear water companies’ community plans
Water companies will be discussing their plans to build closer ties with the communities they serve at our next public board meeting in Bath on Tuesday (16th April). Bristol Water, Wessex Water, South West Water and Bournemouth Water will be...
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Update to ECA recommendations for the Cost of Capital 2020-2025
We believe it may be possible for Ofwat to set an even lower cost of capital at the 2019 Price Review, paving the way for further bill reductions. An independent study commissioned by CCWater has recommended a range for the...
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Water Watchdog meeting examines efforts to reduce water debt
Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March). Representatives from Hafren Dyfrdwy and Dŵr Cymru Welsh Water...
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