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Switching to a water meter could help thousands of households in Wales cut their bills and bring an April shower of savings. The Consumer Council for Water (CCWater) says opting for a meter is just one of the ways consumers...

Are water companies doing enough to promote the types of financial support available for cash-strapped customers? Ahead of a 2 per cent rise in the average water and sewerage bill in England and Wales from 1 April 2019, Senior Policy...

It’s often said that good things come to those who wait. Try telling that to the four water companies that were sent back to the drawing board when Ofwat delivered its initial verdict on the industry’s business plans for 2020-25...

More water companies should pour some of their own profits into schemes designed to help cash-strapped households with their water bills, according to the Consumer Council for Water (CCWater). The Water Watchdog wants the industry to increase its funding of...

Our response to Ofwat’s work plan for 2019-20

Customer complaints about retailers to the Water Watchdog hit a record high during the second quarter of 2018/19 – pouring cold water on the promising progress made earlier in the year. The Consumer Council for Water (CCWater) received 1,110 complaints...

The potential benefits and pitfalls of Wales sharing more of its water resources with England will be debated when the Consumer Council for Water (CCWater) meets in Cardiff on Tuesday (11 December). Water companies in Wales will join the Water...

Water bills are the most common cause of debt for people on a low income, a new report on UK poverty has revealed. According to the Joseph Rowntree Foundation’s UK Poverty 2018 opens in new window study, water arrears weighs...

Not a day seems to pass at the moment without some reference to climate change in the media – but how often do you read beyond the headlines? For many of us it might seem like a dull subject for...