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The quality of fresh water, marine, surface and underground water across England and Wales is regulated by the Environment Agency (EA). The EA uses a variety of standards and targets are to work out the potential impact of human activity,...

In April 2017, the water retail market opened to all businesses in England, allowing them to choose their water and sewage provider. We were keen to monitor any issues and make recommendations for improvement based on research, complaints, and conversations...

Your water, your say Every five years, the water regulator Ofwat sets price controls for the water and wastewater companies in England and Wales. This not only sets the water and wastewater bills customers will pay, but also the level...

Water and sewerage companies Water supply and sewerage services in England and Wales are managed by water companies. They are: Affinity Water – North and West London and the surrounding Home Counties Anglian Water – East of England Bournemouth Water...

Our response to the revised Principles of the proposed Customer Licence Condition Ofwat presented at its November 2022 workshop

Having your home or garden flooded with sewage is one of the worst things to experience as a customer. While it affects only a small proportion of people, its impact – and a poor response from the wastewater company –...

Every five years, water companies set out their plans for what they’ll deliver and how much they’ll charge customers. These are submitted to the regulator, Ofwat for scrutiny and challenge. This process is known as the Price Review. The current...