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THE Consumer Council for Water says Dee Valley Water has made a positive start to delivering the necessary investment its customers want at a price they find acceptable, in its five year plan for 2015 to 2020. Dee Valley Water...

But companies warned they face backlash if they fail to deliver value for money Customer complaints against water companies have fallen for the fifth year in a row but the Consumer Council for Water (CCWater) is warning the poor performers...

Written complaints from customers against water companies in Wales have fallen again but the Consumer Council for Water (CCWater) says there is still much more to be done. CCWater’s annual Written Customer Complaints Report has revealed written complaints against Dee...

The Consumer Council for Water (CCWater) is pleased with Anglian Water’s plans to put extra investment into improving services for its customers. The water company has today (Friday) announced it is investing around an extra £70million in improving its sewer...

Charles Howeson, Regional Chair of the Consumer Council for Water (CCWater), has welcomed South West Water’s decision to invest some of its extra profit into improving water and sewerage networks for customers. He said: “I warmly welcome South West Water’s...

Water consumers across England and Wales facing an average increase of £13 on their 2013/14 household bill could dilute the impact on their pocket by taking some top money saving tips from the Consumer Council for Water (CCWater). With bills...

The voice of water consumers in Wales is set to receive a boost with the appointment of Ronnie Alexander as the Consumer Council for Water’s (CCWater) new Local Consumer Advocate (LCA). A highly respected public health professional, Ronnie possesses a...

The Consumer Council for Water says that Water customers in Wales will see increases to their bills from April 2013. Companies should be clear about how this increase is being used to benefit customers. Dee Valley Water’s water only prices...