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Water is an essential service for all of us – but for many households the recent surge in water bills, combined with wider cost-of-living pressures, has made paying for this service an increasingly difficult challenge. One way of understanding the...

This research takes a closer look at consumers’ preferences around how water companies communicate their finances and financial structures.

Our latest annual report tracking household customers’ views on their water and sewerage services and the water companies that provide them.

This research examines customers’ experiences of the water outages and disruption that affected South East Water customers in November/December 2025 and January 2026.

Our annual report looking at the complaints raised by non-household customers about water retailers and water companies during 2025-26.

Our annual report looking at the complaints raised by household customers about water companies in 2025-26.

We provide an at-a-glance comparison of the performance of water companies in England and Wales across a broad range of measures on the services and issues that matter most to consumers.