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Fairer and consistent support needed to help households combat more water bill rises
A fresh wave of water bill rises strengthens the case for fairer and more consistent support for struggling customers, who are still trying to absorb the impact of the previous unprecedented increase. The Consumer Council for Water (CCW) has repeated...
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CCW statement on Water White Paper
The Consumer Council for Water (CCW) says water consumers want to see meaningful change to the water sector as the UK Government prepares to publish its Water White Paper today (Tuesday). The paper will set out clear powers for the...
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Our response to the Competition and Markets Authority’s (CMA) Provisional Price Determinations
We welcome the opportunity to respond to the Competition and Markets Authority (CMA) on its provisional determinations for the five disputing companies: Anglian Water, Northumbrian Water, South East Water, Southern Water; and Wessex Water
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CCW statement on water companies’ environmental performance
Many customers will feel short-changed by water companies’ latest environmental performance, according to the Consumer Council for Water (CCW). CCW has responded to the latest annual Environmental Performance Assessment of water companies in England from the Environment Agency. In 2024,...
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Delivering change: two-year progress report for business water customers
We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...
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CCW welcomes EFRA Committee’s support for a single social tariff
CCW has welcomed a report from the EFRA Committee which has strongly supported the need for a single social tariff to ensure everyone can afford their water bill. Responding to the Priorities for water sector reform report, Mike Keil, Chief Executive...
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CCW submission to the Independent Water Commission
Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...
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Our submission to the Competition and Markets Authority on five water companies’ requests for price redeterminations
CCW’s evidence and views on the proposed changes to price settlements by Anglian Water, Northumbrian Water, Wessex Water, South East Water and Southern Water
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Rising block and seasonal/scarcity tariffs are becoming commonplace in the USA, Canada and Australia
We asked industry experts to share their views on what should be considered for future approaches to water charging. Chad Staddon, Professor of Resource Economics & Policy at the University of the West of England, is the third expert to...
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