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CCW statement on compulsory metering
The prospect of more households potentially being moved onto water meters in the future as part of compulsory metering programmes has attracted considerable media coverage over the past few days. CCW has made the following statement in response to questions...
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Households can act now to prevent water bills from adding to money worries
Just 1 in 4 customers are aware water companies have assistance schemes that can reduce the bills of low-income households, says consumer watchdog CCW The average household water and sewerage bill in England and Wales is set to rise by...
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Blog: Talking to customers about the need to save water – what works?
Many parts of the UK are set to face water shortages by 2050; yet the prospect of having reduced access to water as a result of climate change can feel quite distant to customers. Our research suggests that more...
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Fuel and water bills: Make sure you’re not missing out on vital help this winter
Last Friday was Fuel Poverty Awareness Day< opens in new window, a day established by the National Energy Action (NEA) charity to highlight the growing issue of fuel poverty across the UK, as well as to ensure people that need...
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More than 140,000 households in Wales receive ongoing help with water bills
Consumer watchdog CCW says more than 140,000 households are now receiving reduced bills through water company assistance but large numbers still missing out About 1 in 8 households were struggling to afford their water bill before Covid-19 struck Households clock...
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More than a million low-income households receive ongoing help with water bills
Average water and sewerage bill set to fall by about £2 to £408 from April – but charges will vary with millions of households in England and Wales still facing an increase Consumer watchdog CCW says more than a million...
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Households hit by virus impact urged to tap into water company support
Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...
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Switching to a meter could help dilute impact of rising water bills in Wales
Average water and sewerage bill set to rise for Dŵr Cymru Welsh Water and Hafren Dyfrdwy customers from April – but changes will vary depending on circumstances. Changes mark start of new 5-year package of prices and investment. Switching to...
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Time for households to supercharge savings as water bills are slashed
Average water and sewerage bill in England and Wales set to fall by £17 to £397 in April Northumbrian, Southern and Wessex customers set for biggest reductions CCW says many households can ‘supercharge’ savings by switching to a meter Marks...
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