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Chance to quiz water suppliers at watchdog’s meeting in Welshpool
HOUSEHOLDS and businesses living close to the Welsh border can voice any concerns about their water and sewerage services or bills at the Consumer Council for Water’s (CCWater) meeting in Welshpool next week CCWater’s Wales Committee will be opening up...
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Targeted help is not just about making water bills affordable
In this blog, our policy manager Janine Shackleton explains why supporting water customers in vulnerable circumstances is about much more than simply making bills more affordable. Earlier this month, Ofwat published new research opens in new window which echoed our long-held...
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Winter floods: Water companies have learned valuable lessons
Water companies found themselves in the eye of the storm of this winter floods which caused huge disruption for many communities. Our Chair Alan Lovell explains how the industry has learned valuable lessons. Earlier this month our Board visited Preston...
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Customer vulnerability research echoes CCWater’s concerns
The Consumer Council for Water has today welcomed the publication of new research opens in new window which echoes our own concerns that many vulnerable water customers are still not getting the support they need. The report by industry regulator...
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Make your voice heard at CCWater meeting in Walsall
Households and businesses in Walsall with any concerns about their water supply or bills can quiz water company bosses and the Consumer Council for Water later this month. CCWater will be opening up the floor for consumers to float their...
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Water watchdog to focus on flooding and water quality issues at Preston meeting
LESSONS learned from recent incidents involving water companies will top the agenda when the Consumer Council for Water (CCWater) holds its board meeting in public on Tuesday (9 February). The water watchdog will explore the role of water companies in...
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Water companies must do more to support customers struggling to pay their bills, says water watchdog
WATER COMPANIES must make sure that customers who cannot afford to pay their bills are given the help they need, according to the Consumer Council for Water (CCWater). The watchdog’s call comes as today’s annual publication of charges by Water...
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Water companies in Wales must do more to support customers struggling to pay their bills, says water watchdog
WATER COMPANIES in Wales must make sure that customers who cannot afford to pay their bills are given the help they need, according to the Consumer Council for Water (CCWater). The watchdog’s call comes as today’s annual publication of charges...
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CCWater responds to Portsmouth Water’s decision to exit non-household retail market
The Consumer Council for Water has this morning responded to Portsmouth Water’s announcement that it has appointed Castle Water to provide billing and associated services to its business customers from 1 April 2016 and intends to exit the non-household retail...
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