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More water companies could be using some of their profits to help bolster support for struggling households who face another rise in water bills from April. CCW has called for action from water companies on the same day Water UK...

CCW and Ofwat have published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023. Raw sewage was transported to Thames Water’s sewage treatment works in Camberley and left on site for...

CCW and Ofwat have today published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands...

At our Committee for England, we will be bringing together industry experts and stakeholders to provide feedback and give advice to CCW Board on consumer matters affecting England to help us develop and share best practice. We’ll share more information...

At our Committee for England, we will be bringing together industry experts and stakeholders to provide feedback and give advice to CCW Board on consumer matters affecting England to help us develop and share best practice. We’ll share more information...

At our Committee for Wales, we will be bringing together industry experts and stakeholders to provide feedback and give advice to CCW Board on consumer matters affecting Wales to help us develop and share best practice. We’ll share more information...

At our Committee for Wales, we will be bringing together industry experts and stakeholders to provide feedback and give advice to CCW Board on consumer matters affecting Wales to help us develop and share best practice. We’ll share more information...

The workshop is being hosted and led by CCW and Ofwat. We are bringing together water companies and other stakeholders to share best practices from CCW’s review of priority services registers (PSR). There will also be the opportunity to hear...

Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding. A study by the Consumer Council...