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Jenny Suggate
After a initially starting in the teaching profession, Jenny soon moved to the water sector to handle complaints and policy work in Ofwat’s Wessex Customer Service Committee and WaterVoice.
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Ali Bell
Ali’s role as Director of Communications is to amplify CCW’s influence with government, partners and our people to achieve our vision.
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Customer research event
CCW and Ofwat have commissioned Blue Marble Research to find out how people were affected by the recent water supply disruption at the Marleigh Estate. This is an opportunity for anyone affected to drop in and spend 5-10 minutes talking...
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Our response to EA water quality consultation
We welcome the opportunity to provide a response to Environment Agency charges consultation: water discharges Detailed response We have not answered the individual questions within the consultation, although we have some overarching comments in response to the proposals. We understand...
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Customer billed on estimated readings
The issue A customer received a bill for £15,000 in October 2022 after his water company came to read his meter. He contacted the company a number of times disputing the amount and when the company looked into his account,...
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Our response to Ofwat consultation on Customer Protection Code of Practice – Tranche 2 changes
We welcome the opportunity to submit our views on this consultation on the Customer Protection Code of Practice (CPCoP) Tranche 2 changes. Key points We are supportive of Ofwat’s proposals to increase the protections afforded to business customers by the...
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Our response to Consumer Scotland’s Draft Work Programme 2024-2025Read more about Our response to Consumer Scotland’s Draft Work Programme 2024-2025
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Our response to Ofwat’s draft Forward Programme 2024-25Read more about Our response to Ofwat’s draft Forward Programme 2024-25
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Our response to the Department of Business and Trade’s Smarter Regulation consultationRead more about Our response to the Department of Business and Trade’s Smarter Regulation consultation
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