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Senior Policy Leader, FinanceRead more about Senior Policy Leader, Finance
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Social Media AssistantRead more about Social Media Assistant
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Policy ManagerRead more about Policy Manager
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Resilient water services
Consumer behaviour change CCW will continue our campaigning work to help people, businesses and communities reduce their water use to alleviate pressure on natural resources. We will collaborate with the water sector to trial activities aimed at helping people value...
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Fair and affordable bills
End water poverty CCW will continue to work with the water companies to ensure that their plans are in line with their Water UK commitment to end water poverty by 2030. Value from the Price Review CCW doesn’t believe consumers...
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A trusted water sector
Value for customers The Guaranteed Standards Scheme – minimum standards of service for customers on things like supply interruption and sewer flooding – has not kept pace with customers’ expectations. There has been no full review of payments or standards since...
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Annual Report and Accounts 2022-23
Our annual report and accounts provides a detailed overview of CCW’s business performance and growth over the past year.
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Household complaints forum
Quarterly private meeting for water companies to review and discuss complaint guidance reporting and arising complaint handling issues. This an invitation only event.
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Household complaints forum
Quarterly private meeting for water companies to review and discuss complaint guidance reporting and arising complaint handling issues. This an invitation only event.
Read more about Household complaints forum
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