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Household complaints forum
Quarterly private meeting for water companies to review and discuss complaint guidance reporting and arising complaint handling issues. This an invitation only event.
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Household complaints forum
Quarterly private meeting for water companies to review and discuss complaint guidance reporting and arising complaint handling issues. This an invitation only event.
Read more about Household complaints forum -
CCW’s review of water companies’ 2025-30 business plansRead more about CCW’s review of water companies’ 2025-30 business plans
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Policy ManagerRead more about Policy Manager
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Our response to the invitation to comment on the CMA’s Pennon / Sumisho Osaka Gas Water UK merger inquiryRead more about Our response to the invitation to comment on the CMA’s Pennon / Sumisho Osaka Gas Water UK merger inquiry
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Our response to Welsh Government’s Sustainable Farming Scheme consultation
We are supportive of some of the proposals and actions of the Sustainable Farming Scheme in Wales. This is a specialist consultation and we have focussed where we can add a water customer-focussed perspective to the development of a government...
Read more about Our response to Welsh Government’s Sustainable Farming Scheme consultation -
Our response to Ofwat licence modifications for Thames Tideway Tunnel
We welcome the opportunity to provide input to Ofwat’s proposed licence modifications to expend the separate price control for delivering the Thames Tideway Tunnel. CCW’s comments on the proposed modifications CCW agrees with the extension of the licence modification to...
Read more about Our response to Ofwat licence modifications for Thames Tideway Tunnel -
Jenny Suggate
After a initially starting in the teaching profession, Jenny soon moved to the water sector to handle complaints and policy work in Ofwat’s Wessex Customer Service Committee and WaterVoice.
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Ali Bell
Ali’s role as Director of Communications is to amplify CCW’s influence with government, partners and our people to achieve our vision.
Read more about Ali Bell
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