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Our annual report and accounts provides a detailed overview of CCW’s business performance and growth over the past year.

We commissioned Blue Marble to produce qualitative research which seeks the views of water consumers in England and Wales. We examined their views on what they expect from us, and how these opinions have changed since our last wave of...

Have you got the bottle to help turn the tide on plastic pollution? Great – then we’d love you to support National Refill Day on Wednesday (19 June). It’s a chance to show we’re all determined to reduce the millions...

Ensuring water consumers’ views shape the decisions of water companies, regulators and policy makers and building a more resilient water sector that reflects people’s growing concern for the environment will be among the most pressing priorities for the new chair...

In the UK the number of aging and vulnerable customers is continuing to grow and therefore so is the importance for utility companies to provide better protection for them. The 2019 Utility Week Consumer Vulnerability Conference provides the only dedicated...

The Consumer Council for Water has responded to a new report by Citizens Advice which has found that regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past 15 years. The charity’s...

Businesses in the Midlands that are unhappy with their water or sewerage services can quiz industry bosses when the Consumer Council for Water (CCWater) meets in Birmingham on Tuesday (4 June). Representatives from the UK Water Retailer Council, regulator Ofwat...

The Chelsea flower show has certainly given us garden envy this week and we hope it has inspired you to think about getting out and about in the garden too. With an extra-long weekend in store for many of us,...

Our report examines the financial performance of water companies in England and Wales during 2017/18 to understand whether this could have implications for customers through: Opportunities for sharing outperformance of regulatory assumptions (particularly those financial windfalls which have not been...