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Water market hampered by falling satisfaction and low awareness
Falling satisfaction levels and a wave of billing complaints must not be allowed to dampen business customers’ enthusiasm to shop around for a better water deal, a new report has warned. Research by the Consumer Council for Water (CCWater) has...
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Water watchdog calls on all companies to adopt compensation changes
The Consumer Council for Water (CCWater) has applauded seven water companies for boosting compensation for people that are left without running water – and called on the rest of the industry to follow suit. These companies will now automatically pay...
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Future prices and services must be acceptable to north west customers
The Consumer Council for Water (CCWater) has responded to today’s announcement opens in new window by the regulator Ofwat over its draft price and service plans for United Utilities. Ofwat has shared its initial view on what the water company...
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Future prices and services must be acceptable to water customers
The Consumer Council for Water (CCWater) has responded to today’s announcement opens in new window by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent,...
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Public meeting to hear water companies’ community plans
Water companies will be discussing their plans to build closer ties with the communities they serve at our next public board meeting in Bath on Tuesday (16th April). Bristol Water, Wessex Water, South West Water and Bournemouth Water will be...
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Update to ECA recommendations for the Cost of Capital 2020-2025
We believe it may be possible for Ofwat to set an even lower cost of capital at the 2019 Price Review, paving the way for further bill reductions. An independent study commissioned by CCWater has recommended a range for the...
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Ofwat consultation on South Staffs Plc change of ownership
Our response to Ofwat’s consultation on South Staffs Water’s change of ownership
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National Infrastructure Commission’s consultation on call for evidence on the future of regulation
Our input to the National Infrastructure Commission’s call for evidence on the future of regulation in the UK
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Ofwat consultation on Customer Protection Code of Practice change CP0002
Our response to Ofwat proposal to allow micro businesses to conclude a contract verbally
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