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Retailers still failing to turn tide of business complaints
Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from...
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5 things we learned from Ofwat’s initial verdict on company plans
It’s often said that good things come to those who wait. Try telling that to the four water companies that were sent back to the drawing board when Ofwat delivered its initial verdict on the industry’s business plans for 2020-25...
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More help needed for low-income households ahead of water bill rise
More water companies should pour some of their own profits into schemes designed to help cash-strapped households with their water bills, according to the Consumer Council for Water (CCWater). The Water Watchdog wants the industry to increase its funding of...
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Citizen’s Advice’s consultation on its draft consumer work plan 2019-20
Our view on Citizens’ Advice (CA) draft Work Plan for 2019-2020 in England and Wales
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Ofwat’s consultation on Regulatory Reporting for the 2018-19 reporting year
Our response to Ofwat’s consultation on proposals to improve water companies’ performance reports for the regulator
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Ofwat consultation on forward programme plan 2019-20
Our response to Ofwat’s work plan for 2019-20
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Ofwat consultation on proposed changes to the non-price terms in the Retail Exit Code
Our response to Ofwat to strengthening the no worse off principal for customers who haven’t engaged in the market
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Ofwat consultation on Customer Protection Code of Practice CP0001
Our response Code Ofwat proposal to changes to back billing rules for customers
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Welsh Government consultation on data sharing public bodies in Digital Economy Act
Our response to the Welsh Government consultation: Digital Economy Act: Proposed list of data-sharing public bodies in Wales. The consultation includes details of the public bodies in Wales to be named as those who eligible to share information under the...
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