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The Consumer Council for Water says there is still room for water companies to show more ambition in their service and investment plans for 2020 to 2025. The Water Watchdog has responded to the regulator Ofwat’s initial assessment of companies’...

Complaints made against Southern Water have fallen by a third after the region’s supplier was challenged to improve its performance by the Consumer Council for Water (CCWater). The Water Watchdog has warned the company it cannot afford to be complacent...

SES Water has reported a fall in the number of calls made to it by customers to resolve problems after being challenged to improve its service by the Consumer Council for Water (CCWater). The Water Watchdog has welcomed a 15...

Bristol Water has more work to do to reduce the number of complaints it receives from its customers, the Consumer Council for Water (CCWater) has warned. The Water Watchdog is disappointed that despite calling on the company to improve its...

We are delighted to be supporting  Big Energy Saving Week (BESW), which begins today. BESW is a national campaign to help people cut their energy bills and get all the financial support they are entitled to. The theme of this year’s...

  Claims that water bills could reduce by an average of 4% in 2020-25 may not be all they seem, with added extras creating an uncertain future for bill-payers. James Mackenzie, Policy Manager at the Consumer Council for Water, explains....

  In their business plans for 2020-25, water companies have certainly shown more ambition in improving their current offerings in the area of affordability. But do the proposals go far enough? Gemma Domican, Policy Manager at the Consumer Council for...

The Consumer Council for Water has labelled a new bid to help consumers understand what wet wipes they can safely flush down the toilet as an important step towards ending sewer flooding. The Water Watchdog has backed today’s launch of an...

While many of us might be feeling a few kilos heavier after Christmas there’s a good chance your wallet feels considerably lighter. The festivities can often leave us nursing a financial hangover which makes the New Year the ideal time...