-
Watchdog secures £930,000 for consumers as complaints rise
The Consumer Council for Water (CCWater) secured £930,000 in financial redress for consumers as complaints made to it about water companies and retailers rose during the first half of 2018/19. Almost 5,200 homes and businesses turned to the Water Watchdog for...
Read more about Watchdog secures £930,000 for consumers as complaints rise -
Citizens Advice Scotland’s consultation on draft work plan 2019-20 consultation
We commented on Citizens’ Advice Scotland (CAS) draft Work Plan for 2019-2020. Overall we are supportive of its draft Work Plan, and we have commented on a number of cross cutting issues where sharing information or working together could increase...
Read more about Citizens Advice Scotland’s consultation on draft work plan 2019-20 consultation -
Government consultation on encouraging innovation in regulated utilities
Our response to a Govt. Consultation on how to encourage greater innovation in regulated sectors
Read more about Government consultation on encouraging innovation in regulated utilities -
Ofwat consultation on strengthening the regulatory ring-fencing
Our response to Ofwat’s consultation on enhancing financial ring-fencing protection in water company licences
Read more about Ofwat consultation on strengthening the regulatory ring-fencing -
Help us defeat Dr Peevil and The Unflushables
Just when you thought it was safe to flush your loo – scourge of our sewers The Unflushables have another evil plot in the pipeline. But do not fear – the Consumer Council for Water is joining forces with Southern...
Read more about Help us defeat Dr Peevil and The Unflushables -
Don’t let Christmas leftovers sink your celebrations
1 in 5 homes risking blocked drain or sewer by putting fat down the sink Millions of households are being urged not to risk sinking their celebrations this Christmas by tipping turkey fat and other leftovers down the plughole. A...
Read more about Don’t let Christmas leftovers sink your celebrations -
Non-household complaints soar during disappointing quarter
Customer complaints about retailers to the Water Watchdog hit a record high during the second quarter of 2018/19 – pouring cold water on the promising progress made earlier in the year. The Consumer Council for Water (CCWater) received 1,110 complaints...
Read more about Non-household complaints soar during disappointing quarter -
Watchdog’s workshop brings together key water market players
Water retailers and wholesalers shared ideas on how to improve the way they collaborate during a workshop hosted by the Consumer Council for Water (CCWater) in Birmingham. The Water Watchdog brought together more than 20 companies to explore how they...
Read more about Watchdog’s workshop brings together key water market players -
Watchdog examines long-term pressure on water supplies
The potential benefits and pitfalls of Wales sharing more of its water resources with England will be debated when the Consumer Council for Water (CCWater) meets in Cardiff on Tuesday (11 December). Water companies in Wales will join the Water...
Read more about Watchdog examines long-term pressure on water supplies
We thought you might like...