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Ofwat consultation on ODI draft determinations
Our response to Ofwat’s draft decisions on Outcome Delivery Incentive rates for 2020-25
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HM Government/Cabinet Office consultation on Digital Economy Act data sharing codes and regulations consultation
Our response to Digital Economy Act, part 5: data sharing codes and regulations consultation. This consultation set out the draft code to guide the use of new data sharing powers intended to help water companies identify customers who need financial...
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Water for all: Meeting the needs of customers in vulnerable circumstances
Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances. Our Senior Policy Manager Andy White considers what our latest report on companies’ performance on affordability...
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Water for All: Affordability and vulnerability in the water sector (2017-18)
The Consumer Council for Water has today published Water for All – Affordability and vulnerability in the water sector (2017-18). Our report examines the performance of water companies across England and Wales in supporting customers in a wide range of...
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Water companies can do more to help cash-strapped households
More than half a million low-income households are now receiving financial help to reduce their water bills, according to the Consumer Council for Water (CCWater). But the Watchdog Water has warned that about three-quarters of nearly 3 million customers who...
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Get your home wrapped up for winter
After one of the hottest summers on record the looming prospect of a cold winter is enough to send a shiver down the spine. But that’s nothing compared to the damage freezing temperatures can do to our home’s water pipes...
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Give bogus callers the cold shoulder this winter
Latest figures from the Office for National Statistics opens in new window have shown a 6% rise in domestic burglary and according to National Trading Standards, 85% of victims of doorstep scams or ‘bogus callers’ are aged 65 and over....
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Turn fear into boo-tiful savings this Halloween
It can be terrifying to hear household bills dropping through the letter box – especially if you’re already struggling financially. To take some of the fear out of paying your water bills we’re sharing some ghoulishly good tricks to save...
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Discover what’s next for the water retail market
At the top of the agenda will be water efficiency and the latest updates within the retail market at our next business customer meeting in Birmingham on Thursday, 25 October. We will be joined by guest speakers from organisations including...
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