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Three water companies scolded by watchdog for customer complaints
Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year. Today’s (20 September) annual complaints...
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Static water market awareness is selling small businesses short
Low awareness of the retail water market remains the biggest obstacle to small and medium-sized businesses (SMEs) in England securing a better deal on price and service, according to the Consumer Council for Water (CCWater). The latest wave of SME...
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Water Watchdog takes its third measure of SME retail water market awareness
Our third wave of research tracking the views of SMEs shows only about 2 out of 5 SMEs think they can switch water retailer. Around a third of businesses that took part in the study were aware they could try...
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Have your say on future water bills and investment at watchdog’s meeting
Residents will have the opportunity to hear first-hand how their water bills will measure up in the future when the Consumer Council for Water (CCWater) meets in Dorset on Monday (24th September). Following the publication of water company business plans...
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Water company plans must satisfy consumers’ expectations, says watchdog
The Water Watchdog is ready to challenge water companies whose future price and investment plans fail to meet consumers’ expectations. A key milestone in the five-year price-setting process – known as the Price Review – was reached today as water companies from across England...
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Ofwat’s consultation on the Guaranteed Standards Scheme
Our response to Ofwat’s consultation on amendments to the Guaranteed Standards Scheme
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Water, water, everywhere? Delivering resilient water and wastewater services 2017-18
We have published our latest report on resilience, which explores water companies’ performance and overall trends in key areas including leakage, sewer flooding, water consumption, drinking water quality and supply interruptions. Key findings: Overall leakage levels rose by 1.5% in 2017-18....
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Action on leakage can’t wait, warns watchdog
The amount of water lost through leakage has risen for the second year running, and the Consumer Council for Water is calling for water companies to take action now to tackle this problem. According to CCWater’s latest report on resilience,...
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Water Watchdog publishes Annual Review 2017/18
We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18. It sets out what we delivered for consumers during a year when water companies – and the essential services they provide – faced intense public...
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