-
Non-household complaints fall for first time since market opening
The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened. New figures show the Consumer Council for Water received 766 complaints during the first quarter of...
Read more about Non-household complaints fall for first time since market opening -
Statement on EFRA committee report on regulation
The Consumer Council for Water has published a statement in response to the recommendations made by the Environment, Food and Rural Affairs Committee Inquiry into Regulation of the Water Industry opens in new window: On leakage: Tony Smith, Chief Executive...
Read more about Statement on EFRA committee report on regulation -
Ofwat consultation formal response to licence modification
Our response to Ofwat’s consultation on proposed changes to water company licences
Read more about Ofwat consultation formal response to licence modification -
CMA consultation on investigation into the loyalty penalty super-complaint
We submit our views to inform the CMA as it investigates the ‘loyalty penalty’, which Citizens Advice says can harm the interests of consumers of other markets
Read more about CMA consultation on investigation into the loyalty penalty super-complaint -
Lessons from ‘Beast from the East’ revealed in water company action plans
Water companies will today (28 September) publish action plans outlining how they will avoid future service failures such as those experienced during March’s severe cold weather, when a rapid change in temperature following the ‘Beast from the East’ caused pipes...
Read more about Lessons from ‘Beast from the East’ revealed in water company action plans -
Vulnerability in the water sector: Informing, supporting and protecting consumers
Water firms should innovate to protect consumers in vulnerable circumstances. Collaboration, communication and consistency are three key ways in which water companies can improve the way they deliver priority support to consumers in vulnerable circumstances, according to new guidance published...
Read more about Vulnerability in the water sector: Informing, supporting and protecting consumers -
App-y days as retail giants join Refill revolution
The Refill revolution is gathering pace with two retail giants among the latest big names to make it easier for their customers to ditch single-use bottles and top-up with free tap water. Today’s announcement that department store John Lewis and...
Read more about App-y days as retail giants join Refill revolution -
SES Water scolded for rise in customer calls to resolve problems
The Consumer Council for Water (CCWater) has warned SES Water to improve its service after a sharp rise in calls from customers to resolve complaints and other problems. The Water Watchdog is calling on the Surrey-based supplier to address a...
Read more about SES Water scolded for rise in customer calls to resolve problems -
Bristol Water faces closer scrutiny after rise in customer complaints
A water company is facing closer scrutiny after being challenged to curb a sharp rise in complaints by the Consumer Council for Water (CCWater). The Water Watchdog has called on Bristol Water to address a 52 per cent rise in...
Read more about Bristol Water faces closer scrutiny after rise in customer complaints
We thought you might like...