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Water Watchdog welcomes calls to ease demand on water resources
The Consumer Council for Water has welcomed calls for water companies to invest more in reducing leakage and improving infrastructure as part of wider efforts to ease the pressure on scarce water resources. The Water Watchdog was responding to the...
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Water retail market under scrutiny at watchdog’s meeting
Efforts to help small businesses in Yorkshire better understand the water retail market and its benefits will come under scrutiny when the Consumer Council for Water (CCWater) meets in Huddersfield on Thursday (24 May). Just over a year on from...
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Water company complaints under review at watchdog’s meeting
Lessons learned from the complaints made against water companies in Central and Eastern England will be scrutinised at the Consumer Council for Water’s (CCWater) next regional meeting in public in Birmingham on Tuesday (22 May). Consumers wanting to know more...
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Customers’ experiences of the retail water market in England
View larger image here (jpg) We have released the first in-depth qualitative research of business customers’ experiences since the opening of the retail water market in England in April 2017. The Water Watchdog asked more than 70 participants about their perceptions...
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Small businesses want more help shopping for a better water deal
Small businesses want more help understanding and accessing the potential benefits of the retail water market in England before they take the plunge. A new in-depth study by the Consumer Council for Water (CCWater) suggests small and medium-sized businesses (SMEs)...
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Ofwat’s consultation on financial benefit sharing mechanisms in the 2019 price review methodology
Our response to Ofwat’s consultation on mechanisms for water companies to share financial benefits with customers in 2020-25
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Ofwat consultation on proposed changes to the price terms in the Retail Exit Code
Our response to Ofwat’s proposal to continue to maintain protections for low usage customers
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Ofwat consultation on retail exit code price protections beyond March 2020
Our response to Ofwat propsal regarding customers who are yet to engage in the market have price protections applied
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Water Watchdog pushing for improvement during second year of market
The Consumer Council for Water (CCWater) is pushing for a marked improvement from some poor performing water retailers after non-household complaints to the water watchdog more than tripled during the first year of the retail market in England. CCWater received...
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