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Water Watchdog offers helping hand to low-income Newtown households
Help will be at hand for low-income residents who are struggling to afford their water bills when Wales’ Water Watchdog meets in Newtown next Friday (23 March). The Consumer Council for Water (CCWater) is inviting households to discover more about...
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Castle Water told to address unacceptable complaint numbers
The Consumer Council for Water (CCWater) has told England’s second largest water retailer, Castle Water, to address unacceptable levels of complaints from its customers. The Water Watchdog has been increasing the pressure on the retailer after several months of high...
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Updated: Statement on disruption to water supplies
The Consumer Council for Water – the independent water watchdog that represents all water users in England and Wales – has released an updated statement in response to the recent disruption to water supplies in parts of England and Wales....
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Ofwat’s consultation on proposed modifications to standard licence conditions
Our response to acceptance of Ofwat’s changes to draft licencing conditions
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Don’t give water pipes the cold shoulder as temperatures plummet
With icy winds and snow set to sweep large parts of the country this week, the Consumer Council for Water is urging households not to lag behind in protecting their home’s water pipes. A cold blast of wintry weather has already...
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Make it your business to learn more about water market
Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda when we hold our next business customer meeting in Birmingham on Thursday (1 March). The water watchdog will be delving beneath...
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Water Watchdog takes its second measure of SME retail water market awareness
Since April 2017, businesses, charities and public sector organisations in England have been able to choose the company that provides their retail water and wastewater services. As the Water Watchdog, we believe the first step to market engagement is building...
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Awareness of retail water market must not stagnate, warns Water Watchdog
Awareness of the retail water market among small businesses in England is in danger of stagnating unless the water industry steps up its efforts to engage with customers. The warning from the Consumer Council for Water (CCWater) has been prompted...
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Calculator clocks up £2.4 million in potential bill savings
THOUSANDS of households identified potential annual savings on their water bills totalling almost £2.4 million in January after our water meter calculator was featured on a popular ITV consumer show. Money saving expert Martin Lewis encouraged viewers of his live...
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