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Ofwat’s consultation on Retail Exit Code
Our response to Ofwats consultation regarding allowing adjustment of charges
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Watchdog welcomes Yorkshire Water’s ambitious commitments
The Consumer Council for Water has welcomed ambitious plans by Yorkshire Water to significantly improve its performance on a number key services for customers over the next two years. The company has today (Wednesday) announced a package of measures which...
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Our Chief Executive, Tony Smith will be speaking at the 2018 Utility Week Water Customer Conference
The Consumer Council for Water’s Chief Executive, Tony Smith, will be among the expert speakers at the 2018 Utility Week Water Customer Conference on 17 January. With the non-household retail water market open, planning under way for the 2019 Price...
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A golden opportunity to help customers in need
Despite the range of additional support services available to vulnerable water customers, research by the Consumer Council for Water has revealed that awareness of this assistance is still low. Our policy manager Janine Shackleton looks at what more the water...
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The Unflushables campaign scoops regional award
Campaigners at Southern Water and the Consumer Council for Water were left feeling flushed with success after scooping a top award for their animated efforts to protect customers from sewer flooding. ‘The Unflushables’ landed the Gold Award for Corporate and...
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Clear way forward: Building a resilient sewerage and drainage system (2016-17)
Following feedback from stakeholders, we have revised our approach to publishing the operational information water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and published as...
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Industry challenged to protect more homes from sewer flooding
Water and sewerage companies must be more proactive in protecting homes and businesses at risk of being flooded with sewage, according to the Consumer Council for Water (CCWater). The call for action comes as the water watchdog publishes a new...
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What does ‘value’ mean to consumers?
Consumers are now more likely to agree they’re getting better value for money from their energy provider than their water company. But what do water consumers really value? The answer, says our Senior Policy Manager Jenny Suggate, may surprise you....
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Flushed with ways to love your loo this on World Toilet Day
We all use it several times a day in the UK but most of us probably never give the humble toilet a second thought. And yet for the majority of people on earth a clean, flushing toilet remains a luxury...
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