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Watchdog welcomes improvement as complaints to Cambridge Water fall
The Consumer Council for Water (CCWater) has welcomed a reduction in written complaints from customers to Cambridge Water after the watchdog challenged the company to improve its performance. Figures reported to CCWater by Cambridge Water reveal that complaints made in...
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CCWater statement: Water company rewards could cause bill instability
Statement from the Consumer Council for Water: The Consumer Council for Water (CCWater) is warning against water companies being able to give to customers with one hand while taking from them with the other in the 2019 Price Review. The...
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Water companies must plan for a resilient future
As activity ramps up for the 2019 Price Review, ensuring water and sewerage supplies remain resilient will be a key challenge. Policy Manager Sarah Thomas explores how water companies can effectively incorporate resilience into their business plans, against a backdrop...
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Water, water everywhere? Delivering a resilient water system (2016-17)
Following feedback from stakeholders, we have revised our approach to publishing the operational information water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and published...
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Rising leakage risks sending the wrong message to consumers
Some water companies risk dampening consumers’ motivation to use water more wisely unless they plug rising levels of leakage, the Consumer Council for Water (CCWater) has warned. A new report (pdf) released by the water watchdog today (Wednesday) shows the...
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CCWater recommends Weighted Average Cost of Capital for PR19
The Consumer Council for Water (CCWater) today calls on Ofwat to stick to its promise to set the lowest ever cost of capital for the water industry for the 2019 Price Review. An independent study commissioned by CCWater recommends that...
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Water watchdog urges regulator to set record low cost of capital
The Consumer Council for Water (CCWater) is today calling on Ofwat to stick to its promise to set the lowest ever cost of capital for the water industry for the 2019 Price Review. An independent study commissioned by CCWater recommends...
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Defra consultation on National Policy Statement for Water Resources
Our response to Defra’s consultation on the National Policy Statement for Water Resources.
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Ofwat’s consultation on Retail Exit Code
Our response to Ofwats consultation regarding allowing adjustment of charges
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