-
Investigating the low take up of the Water Industry Redress Scheme
The water industry introduced an alternative dispute resolution service called WATRS (the Water redress Scheme) in April 2015. If customers are unhappy with the outcome of their case following the company’s formal complaints procedure and CCWater’s mediation, they can approach...
Read more about Investigating the low take up of the Water Industry Redress Scheme -
Stakeholder perceptions research 2017
This research explored stakeholders’ views on how CCWater could improve its performance in areas such as working in collaboration and partnership, communication and understanding stakeholders’ organisations. The 2017 research built on previous stakeholder surveys in 2007 and 2014. The key...
Read more about Stakeholder perceptions research 2017 -
Piping Up: Customer views on the transfer of water supply pipe ownership in Wales
This research explored the views of water customers in Wales on a potential change of ownership of their private water supply pipes. Piping up is a collaborative project developed by CCWater, Dŵr Cymru Welsh Water (DCWW), Dee Valley Water (DVW)...
Read more about Piping Up: Customer views on the transfer of water supply pipe ownership in Wales -
GUEST BLOG: WRAS’s Julie Spinks provides top tips to keep your drinking water safe.
Contrary to popular belief, water can become dangerous when plumbing is left in the hands of unqualified professionals who fit unsuitable products. Julie Spinks, Managing Director of the Water Regulations Advisory Scheme (WRAS) opens in new window, explains why it’s...
Read more about GUEST BLOG: WRAS’s Julie Spinks provides top tips to keep your drinking water safe. -
Financial help for water customers mustn’t run dry
Making sure that bills are affordable for low-income and financially vulnerable customers is still a key challenge for the water industry. Our Senior Policy Manager Andy White asks whether it’s time for the regulator Ofwat and the water sector as...
Read more about Financial help for water customers mustn’t run dry -
Water companies come under watchdog’s microscope
The quality of drinking water and customer complaints in central and eastern England will come under close examination at the Consumer Council for Water’s (CCWater) meeting in public in Birmingham this Thursday (9 November). At the meeting, the Drinking Water...
Read more about Water companies come under watchdog’s microscope -
Westminster Sustainable Business Forum – Inquiry into Water and Housing
Our response to the inquiry from Westminster Sustainable Business Forum into
Read more about Westminster Sustainable Business Forum – Inquiry into Water and Housing -
MOSL’s consultation on General Data Protection Regulation issues
Our response to MOSL’s consultation on how GDPR requirements are implemented in market systems
Read more about MOSL’s consultation on General Data Protection Regulation issues -
Watchdog working with retailers to address root causes of complaints
Retailers operating in the new water market are working closely with the Consumer Council for Water (CCWater) to tackle the root causes of a rise in complaints from businesses to the watchdog. CCWater received 559 complaints from non-household customers during...
Read more about Watchdog working with retailers to address root causes of complaints
We thought you might like...