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Our response to Ofwat’s consultation on promoting water efficiency in wholesale charges for business customers
Our response sets out the need for cost reflectivity in the approach to charging be considered in the context of climate change and the wider picture on water resources. It is important that targets for business water consumption are not...
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Our response to Ofwat’s consultation on consumer involvement in company decision-making rule
We welcome the opportunity to provide a response to Ofwat’s consultation about the consumer involvement in company decision-making rule. Executive summary Overall, CCW fully supports the aim of the rule to ensure that companies have appropriate arrangements in place for...
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Upset over bill increases fuels rise in complaints to watchdog about water companies
Overall complaints from households to water companies fell by 8% in 2024-25 BUT complaints brought to the consumer watchdog CCW reached their highest level in nine years. Bills dominated complaining customers’ concerns on the back of the highest water bill...
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Customer Contact Matters: Insights from Water Matters 2025
Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey back in May. As the longest-running in-depth survey of water customers, this research gathers a...
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Our response to DEFRA consultation on proposed reforms to the WaterSure support scheme
WaterSure is a support scheme that caps bills for low-income households on means-tested benefits who need to use high levels of water because they have either a qualifying medical condition or three or more children in the household. In December...
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Our response to Ofwat’s discussion paper on climate change principles
We welcome the opportunity to contribute to discussion on Ofwat’s climate change principles. The effects of climate change are already being experienced in England and Wales, through warmer and wetter winters, and hotter and drier summers. The dry and hot...
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Blog: How well are water companies adapting to climate change?
Climate change is already here – are water companies doing enough to secure the future of our water and rebuild trust? The exceptionally hot and dry weather this year has been a stark reminder that our water and sewerage services...
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Our response to MOSL’s 5th consultation on MPF Reform
We welcome the opportunity to submit our views on this fifth consultation of the Market Performance Framework Reform Programme. Our response
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Business customers raise fewer complaints about water retailers
Fewer business customers had cause to complain to their water retailer or escalate concerns to the Consumer Council for Water (CCW), according to a new report. Figures released by CCW in its annual Business Customer Complaints Report today reveal that...
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