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Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey, back in May. As the longest-running in-depth survey of water customers, this research gathers a...

Many customers will feel short-changed by water companies’ latest environmental performance, according to the Consumer Council for Water (CCW). CCW has responded to the latest annual Environmental Performance Assessment of water companies in England from the Environment Agency. In 2024,...

Good morning and thank you to Moody’s for inviting me to address this conference.  Whenever I tell people I’m speaking at a water conference, they usually say one of two things: either ‘hmmm that sounds.… interesting,’ (I’m still not sure...

We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...

Our response sets out the need for cost reflectivity in the approach to charging be considered in the context of climate change and the wider picture on water resources. It is important that targets for business water consumption are not...

We welcome the opportunity to provide a response to Ofwat’s consultation about the consumer involvement in company decision-making rule. Executive summary Overall, CCW fully supports the aim of the rule to ensure that companies have appropriate arrangements in place for...

Overall complaints from households to water companies fell by 8% in 2024-25 BUT complaints brought to the consumer watchdog CCW reached their highest level in nine years. Bills dominated complaining customers’ concerns on the back of the highest water bill...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey back in May. As the longest-running in-depth survey of water customers, this research gathers a...