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Affinity Water was the first water company to take the plunge with trialing a new way of charging customers based on how much water they use. Here the company’s project manager Lucy Hurst explains how the tariff trial is helping...

Having a clear understanding of customers’ priorities for their water and sewerage services is important for CCW, to ensure that we can represent them effectively. In the water sector, companies must understand how consumers prioritise different aspects of water and...

CCW plays an essential part in the five-yearly Price Review process, scrutinising water companies’ business plans and making sure the customer voice is heard, understood and considered throughout the bill-setting process. CCW makes sure both water companies’ business plans and...

The climate in the water industry is changing. People’s awareness of the industry has increased through extensive media coverage of poor operational performance, rising bills and other failings which has seen trust in the sector fall to an all-time low....

Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.

CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...

Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...

Households still have time to steal a march on ‘Awful April’s’ wave of bill rises through simple actions, which could help shave hundreds of pounds off water and energy costs. The Consumer Council for Water (CCW) is sharing advice to...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Chad Staddon, Professor of Resource Economics & Policy at the University of the West of England, is the third expert to...