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Water Matters 2025
Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.
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Rob Wilson, Chair: CCW’s 2025-26 Forward Work Programme
CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...
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CCW submission to the Independent Water Commission
Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...
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Households urged to act now to dilute the impact of April water bill rises
Households still have time to steal a march on ‘Awful April’s’ wave of bill rises through simple actions, which could help shave hundreds of pounds off water and energy costs. The Consumer Council for Water (CCW) is sharing advice to...
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Rising block and seasonal/scarcity tariffs are becoming commonplace in the USA, Canada and Australia
We asked industry experts to share their views on what should be considered for future approaches to water charging. Chad Staddon, Professor of Resource Economics & Policy at the University of the West of England, is the third expert to...
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Charging ahead? Exploring future approaches to water and sewerage charges
We asked industry experts to share their views on what should be considered for future approaches to water charging. Cathryn Ross, Strategy and External Affairs Director at Thames Water, is the second expert to share her thoughts.
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CCW’s Andy White: Household bill worries fuel feelings of isolation
None of us enjoy seeing bills land on our doormat or in our inbox. But for many, they bring an overwhelming sense of anxiety. For those living on tight budgets, managing finances and stretching every penny has become an everyday...
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Water Worries: Affordability Research 2025
We know that many households are finding it difficult financially, especially in the face of rising costs. This includes water bills which are expected to rise by 36%, before inflation is added, between 2025 and 2030. While this increase will...
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CCW sets out blueprint for WaterSure reforms to bolster water bill support
Improving water bill reductions for single people living with medical conditions which rely on higher levels of water use is among a raft of sweeping changes to the WaterSure support scheme, being proposed by the Consumer Council for Water (CCW)....
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