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Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.

CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...

Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...

Households still have time to steal a march on ‘Awful April’s’ wave of bill rises through simple actions, which could help shave hundreds of pounds off water and energy costs. The Consumer Council for Water (CCW) is sharing advice to...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Chad Staddon, Professor of Resource Economics & Policy at the University of the West of England, is the third expert to...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Cathryn Ross, Strategy and External Affairs Director at Thames Water, is the second expert to share her thoughts.

None of us enjoy seeing bills land on our doormat or in our inbox. But for many, they bring an overwhelming sense of anxiety.  For those living on tight budgets, managing finances and stretching every penny has become an everyday...

We know that many households are finding it difficult financially, especially in the face of rising costs. This includes water bills which are expected to rise by 36%, before inflation is added, between 2025 and 2030. While this increase will...

Improving water bill reductions for single people living with medical conditions which rely on higher levels of water use is among a raft of sweeping changes to the WaterSure support scheme, being proposed by the Consumer Council for Water (CCW)....