Search results

All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for...

We’re here to help We’re committed to delivering excellent customer service, but we know things don’t always go as expected. If you’re unhappy with how we’ve handled your complaint, we want to hear from you. Your feedback helps us improve....

Making a complaint To make a complaint about your water company or retailer visit our make a complaint page to follow the process. Advice and support Call our team between 8.30am and 5pm, Monday to Friday on 0300 034 2222...

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 4 May in Birmingham, where the committee will question local water companies about the quality of their customer service....

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 27 October in Birmingham, when it will question local water companies about the quality of their customer service and...

The Consumer Council for Water London and South East Committee will be meeting on Wednesday 22 September to question local water companies about the quality of their customer service and the number of complaints each has received over the past...

CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...