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What is Customer Protection Code of Practice? The Customer Protection Code of Practice (CPCoP) is a set of rules that water retailers must follow when working with business customers. Ofwat recently reviewed these rules and made some updates to improve...

The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.

All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for...

We’re here to help We’re committed to delivering excellent customer service, but we know things don’t always go as expected. If you’re unhappy with how we’ve handled your complaint, we want to hear from you. Your feedback helps us improve....

Making a complaint To make a complaint about your water company or retailer visit our make a complaint page to follow the process. Advice and support Call our team between 8.30am and 5pm, Monday to Friday on 0300 034 2222...

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 4 May in Birmingham, where the committee will question local water companies about the quality of their customer service....

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 27 October in Birmingham, when it will question local water companies about the quality of their customer service and...

The Consumer Council for Water London and South East Committee will be meeting on Wednesday 22 September to question local water companies about the quality of their customer service and the number of complaints each has received over the past...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey back in May. As the longest-running in-depth survey of water customers, this research gathers a...