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The Consumer Council for Water (CCW) says water consumers want to see meaningful change to the water sector as the UK Government prepares to publish its Water White Paper today (Tuesday). The paper will set out clear powers for the...

To meet our overall strategic objectives, CCW’s Forward Work Programme contains the deliverables we will focus on achieving in 2026-27. These are over and above our business-as-usual activities – dealing with complaints, challenging companies, generating insights and communicating with customers....

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey, back in May. As the longest-running in-depth survey of water customers, this research gathers a...

We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey back in May. As the longest-running in-depth survey of water customers, this research gathers a...

The Consumer Council for Water has responded to the final recommendations of the Independent Water Commission, setting out a roadmap for reforming the water sector. The Commission – chaired by Sir Jon Cunliffe – sets out 88 recommendations in its...

CCW plays an essential part in the five-yearly Price Review process, scrutinising water companies’ business plans and making sure the customer voice is heard, understood and considered throughout the bill-setting process. CCW makes sure both water companies’ business plans and...

CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...