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Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...

Our Dedicated Support Team is here to make sure every customer is treated with the care, respect and attention they deserve. We’re focused on building trust by listening, and providing a compassionate, inclusive and personalised service. We support people who...

20 December 2024 David Black Chief Executive Ofwat Dear David I am writing to express CCW’s deepest concerns regarding a number of recent Ofwat decisions and proposals that will have a negative impact on services and protections for business customers...

Stronger collaboration between water companies and water retailers is critical to ensuring business customers are empowered with the advice and practical support they need to save water. Less than half of business customers in England and Wales (43%) are engaging...

Our annual Water Mark assessment of water company performance We have updated our Water Mark page to make it easier to see how your water company is performing on everything from satisfaction with service and value for money to complaint...

People can see how well their water company is performing across the areas that matter most to them with our new-look Water Mark.  We have published our refreshed Water Mark page, which enables consumers to easily examine how their water...

In July 2024, we issued a Call for Input seeking views on potential improvements to the WaterSure scheme. WaterSure caps the water and sewerage bill for metered, lower-income customers in England and Wales who have high essential water usage needs...

In March 2023, CCW published our review of business customers’ experience of five years of the water retail market. In that report we made 22 recommendations on what needs to change in the market; by whom, and when, to deliver...

We welcome the opportunity to comment on this stage of the Competition and Markets Authority (CMA’s) Pennon/Sumisho Osaka Gad Water UK merger inquiry. Executive Summary In summary, CCW agrees with the undertakings the CMA has proposed, specifically: For Ofwat to...