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CCW's work involves our strategy, our campaigns and our achievements. Our strategy sets out our priorities for the coming year, and our campaigns strive to address important issues and make a positive impact on society.

1. Introduction CCW is the independent voice for water customer in England and Wales. Citizens Advice has published its Draft Work Plan for 2025-26 outlining the planned areas of focus. We feel there are opportunities for CCW and Citizens Advice...

Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its...

The Consumer Council for Water has launched a consultation on its draft Forward Work Programme in England and Wales for 2020-23. Our Forward Work Programmes are shaped by what consumers say we should be doing to represent them, and our...

The Consumer Council for Water is keen to hear your views on our draft Forward Work Programme for 2019 to 2022 (pdf). The document sets out our ambitious plans to champion the interests of water consumers in England and Wales...

We are delighted to announce the publication of our new Forward Work Programme (FWP) for England & Wales 2016/17 to 2018/19. Our FWP sets out our ambitions in representing the interests of water consumers over the next three years. During the next 12...

We welcome the opportunity to respond to this consultation on Ofwat’s proposal to review the Retail Exit Code (REC) protections. Overall, we support the proposals to retain both price and non-price protections for business customers subject to the REC. In...

We welcome the opportunity to submit our views on Ofwat’s consultation on the Guaranteed Standards Scheme (GSS) Wales. Background The Guaranteed Standards Scheme (GSS) has been in place for 35 years, without significant changes prior to those made in England...