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Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and...

This research was undertaken to determine if CCWater’s Forward Work Programmes and key themes were still in line with consumers’ expectations. It repeated 2 earlier research projects carried out in 2004 and 2005 when CCWater was being set up when...

The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Water’s Western region and...

The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales.  The new organisation will have extra duties...

Utility Week Forum is the flagship conference for the UK’s energy and water sectors. The event brings industry leaders together with policymakers, regulators and stakeholders, to solve challenges, shape policy and co-create a strategic framework which enables utilities to deliver...

Fewer business customers had cause to complain to their water retailer or escalate concerns to the Consumer Council for Water (CCW), according to a new report. Figures released by CCW in its annual Business Customer Complaints Report today reveal that...

Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2024 to 2025.

Customers of South East Water living in Kent and Sussex will face hosepipe restrictions from Friday, 18 July as part of efforts by the company to ease mounting pressure on its water resources. It has become the second water company...

Yorkshire Water is introducing hosepipe restrictions across its region from Friday (11 July) as part of efforts to protect the environment and water for essential needs. Sustained hot weather and rising demand for water in the wake of one of...