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This research was undertaken to determine if CCWater’s Forward Work Programmes and key themes were still in line with consumers’ expectations. It repeated 2 earlier research projects carried out in 2004 and 2005 when CCWater was being set up when...

The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Water’s Western region and...

The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales.  The new organisation will have extra duties...

Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.

Fewer households believe the amount water companies charge is fair, with customers’ overall trust in the sector also hitting a new low. That’s according to the Consumer Council for Water’s (CCW) annual Water Matters survey, which has tracked the views...

Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...

Over the next five years, water companies in England and Wales are planning to install more smart water meters than ever before. Smart water meters offer many benefits. They can help people understand and reduce their water use, which could...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Will Chivers, Regulatory Economist and Charges Manager and Matt Greenfield, Director of Strategy and Regulation at Wessex Water, are the fourth...

Households still have time to steal a march on ‘Awful April’s’ wave of bill rises through simple actions, which could help shave hundreds of pounds off water and energy costs. The Consumer Council for Water (CCW) is sharing advice to...