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  • About us

    Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and...

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  • Expectations of The Consumer Council for Water

    This research was undertaken to determine if CCWater’s Forward Work Programmes and key themes were still in line with consumers’ expectations. It repeated 2 earlier research projects carried out in 2004 and 2005 when CCWater was being set up when...

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  • Water watchdog meets in Taunton

    The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Water’s Western region and...

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  • New water consumer champion ready to be ‘vocal and visible’

    The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales.  The new organisation will have extra duties...

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  • Complaint assessments of water companies

    We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

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  • Blog: Affinity Water’s WaterSave Tariff trial – a new way of charging

    Affinity Water was the first water company to take the plunge with trialing a new way of charging customers based on how much water they use. Here the company’s project manager Lucy Hurst explains how the tariff trial is helping...

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  • CCW and Ofwat Business Customer Insight Survey

    CCW and Ofwat have appointed DJS Research to conduct research to understand the views of business customers’ experiences of the business water retail market. This research will help us understand the views and experiences of business customers, which is essential...

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  • CCW welcomes EFRA Committee’s support for a single social tariff

    CCW has welcomed a report from the EFRA Committee which has strongly supported the need for a single social tariff to ensure everyone can afford their water bill. Responding to the Priorities for water sector reform report, Mike Keil, Chief Executive...

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  • Synthesis of market data on low water use business customers’ experiences of the water retail market

    One of CCW’s recommendations from our Five-Year Review of the water retail market, published in March 2023, was for there to be a change to the eligibility criteria in England unless tangible benefits were realised for low water use businesses...

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