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Customer research published today by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment. Less than a quarter (23%) of respondents said they trust their...

Ofwat and CCW have today told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight. This comes on the back of...

To play our part in ensuring resilient water services for customers, CCW will: CCW will share targeted insights with the industry throughout the year, demonstrating how smart meter rollout is working for customers and highlighting practical lessons to support improved...

In our commitment to fair and affordable bills, CCW will: Publish our view on what innovative tariffs have worked best. Publish annual water poverty data. Campaign for relevant and appropriate price and non-price protections for disengaged businesses. CCW will work...

More water companies could be using some of their profits to help bolster support for struggling households who face another rise in water bills from April. CCW has called for action from water companies on the same day Water UK...

CCW and Ofwat have published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023. Raw sewage was transported to Thames Water’s sewage treatment works in Camberley and left on site for...

CCW and Ofwat have today published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands...

Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding. A study by the Consumer Council...