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Climate Change adaptation – why it matters to customers
In 2020 we wrote to all water and wastewater companies in England encouraging them to produce a climate change adaptation report as part of the third round of reporting. We also included a set of recommendations that we would like...
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New research lifts the lid on people’s unusual water habits
Almost 1 in 5 people have left the tap running to drown out the sound of them using the toilet, according to new research which has lifted the lid on our water habits. Leaving the shower running to ‘get some...
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Environmental Awareness Index
We want people in England and Wales to have reliable water and sewerage services, while being able to play their part in taking care of the environment. That’s why a large part of our People and the Environment work involves...
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My company has made an error on my account. What should I do?
Contact your water company or retailer straight away to explain what you think is wrong. If you do this in writing, the company is required to send a substantive response within 10 working days of receiving it.
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What is site area based charging for water and wastewater?
Site area based charging is a way for a retailer or water company to decide how much a business should pay for surface water drainage. There are two main charges: Surface water charge – This covers the cost of removing...
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What is involved in making a new water supply connection?
There are a number of scenarios where customers may require a new connection, including: Building a new home Building a commercial property Renovating a house Replacing or renewing an existing supply Installing an agricultural trough Building a block of flats/...
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I have no water supply
Contact your company if you have no water supply. This could be due to repair work, an emergency, or problems with your home plumbing. Repair work by your water company: They should tell you in advance and give written notice...
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Climate change event: we need to talk about water
Water is a precious natural resource. Ensuring there is enough for us to use and nature to survive is one of the most important issues of our time. We often have too much or too little water at the wrong...
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