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Don’t be ashamed if you are struggling with debt. It can happen to anyone at any time and is often caused by circumstances outside of your control. The following debt advice agencies understand this and help thousands of people who...

CCW publishes its in-depth review of business customers’ experiences of the retail water market in England. The report concludes the market has failed to deliver benefits for most businesses, with customer complaints three times higher than before competition was extended...

Utility Week Customer Summit 2023 21 – 22 March 2023 | Birmingham Conference & Events Centre CCW is delighted to be supporting Utility Week’s Customer Summit, which returns to Birmingham from 21 – 22 March 2023. This annual event will...

There are a range of schemes to help customers who are struggling to pay.

Rachel Onikosi is an elected Councillor in the London Borough of Lewisham. First elected in 2014, Rachel sat on the cabinet looking after the Environment & Sustainability portfolio until 2018.

If your water company issues a Boil Water Notice, this means that their routine water quality tests have revealed the presence of some bacteria in the water supply. A Boil Water Notice means you must boil your tap water before...

Drought happens when there is a lack of rainfall for a long period of time, resulting in a shortage of water that can last for weeks, months, or years. This means the ground can get very dry, and it will...

If your new home already has a water meter, you must pay metered charges based on your usage — you can’t switch to an unmetered bill. Make sure to take a meter reading as soon as you move in to...

The Guaranteed Standards Scheme (GSS) provides minimum standards of service for customers required by the regulator, Ofwat. If your company fails to keep to a standard, it must make you a fixed payment or credit that amount to your water...