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CCW response to Ofwat consultation on Strengthening Customer Protections in the Business Retail Market: The Interim Supply Process
We welcome the opportunity to submit our views on the proposals to introduce a cost recovery mechanism to help strengthen the Interim Supply Process in the business retail market. General comments Overall, we agree with the proposal for a cost...
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Complaints we can’t help with
Most common issues we can’t help you with
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Ofwat consultation on driving better company performance through clear and effective whistleblowing practicesRead more about Ofwat consultation on driving better company performance through clear and effective whistleblowing practices
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Ofwat’s consultation response on Scoping the Water Efficiency Fund: High LevelRead more about Ofwat’s consultation response on Scoping the Water Efficiency Fund: High Level
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Hosepipe ban to be lifted across Cornwall and Devon
CCW is encouraging people across Cornwall and Devon to keep up the habit of using water wisely even after hosepipe restrictions are lifted next week. South West Water has today confirmed that the hosepipe ban affecting communities across those regions...
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Consistent Messaging
Earlier this year, we published the findings of the first of its Citizens’ Forum research projects. The purpose of these is to test ideas and water-related campaigns to ensure they are communicating the issues effectively to customers and providing clear...
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Ofwat consultation on Customer Protection Code of Practice Call for InputsRead more about Ofwat consultation on Customer Protection Code of Practice Call for Inputs
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Hosepipe ban to be lifted across Cornwall and Upper Tamar
CCW is encouraging people across Cornwall and Upper Tamar to keep up the habit of using water wisely even after hosepipe restrictions are lifted next month. South West Water has today confirmed that the hosepipe ban affecting communities across those...
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The Guaranteed Standards Scheme: Call for Evidence
The Guaranteed Standards Scheme (GSS) has been in place for over 30 years. Over that time, there has been little change to either the standards of service or the statutory payments to customers. Given the changes that have taken place...
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