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We’ve launched our annual Water Awareness Survey, which tracks what people in England and Wales know about the water environment, and what they do in their everyday lives to look after it. The study sets a baseline score of 55...

We uses data on complaints as an indicator to identify areas of good and poor performance and to press water companies to put right instances of poor service. We ask companies to report summary complaint information on a quarterly basis....

A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using intelligence and feedback from PR19, the role of the group is to facilitate more consistent local challenge of water companies...

While two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly and just over a quarter think companies act in the interests...

Water affordability scheme – name testing Creating a single social tariff to provide fair, consistent and sustainable support to water customers who struggle to afford their water bill was one of the key recommendations to emerge from our independent review...

We know that repeat low pressure and supply interruptions are impacting tens of thousands of customers every year. Although we know water companies work hard to address these issues, we are not confident that the industry is currently engaging with...

All business customers should have confidence that their money and retail service is protected. At the moment, many customers could be unaware of the payment options available to them and the amount of credit that could be building up in...

You live in an area where there is likely to be a good supply of water for years to come, but that’s not to say this situation couldn’t change in the future. To help avoid your area becoming water-stressed, you...

This means that there are likely to be times when the water available is not enough to meet the needs of consumers living in your area. If we don’t all do our bit to save water, we may start to...