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  Literally hot topics at the moment are droughts and heatwaves. But what are they and what do they mean for us? In July we experienced a heatwave that saw record-breaking temperatures across all four nations of the UK. As...

Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme...

Long-term relief for millions of households that struggle to afford their water bill is within the water sector’s grasp if it continues to unite behind efforts to strengthen support for customers. The Consumer Council for Water (CCW) has today published...

This week marks the launch of the Wale’s Better River Quality Taskforce action plans opens in new window, which will lead efforts to improve public understanding of storm overflows in Wales and their impact on river water quality. CCW –...

Our response to the introduction of new water efficiency standards for social housing in Wales. Our response was supportive of the introduction of new water efficiency standards, and asks for further work in Wales to ensure that optimised retrofit for...

New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat opens in new window...

We’ve launched our annual Water Awareness Survey, which tracks what people in England and Wales know about the water environment, and what they do in their everyday lives to look after it. The study sets a baseline score of 55...

We uses data on complaints as an indicator to identify areas of good and poor performance and to press water companies to put right instances of poor service. We ask companies to report summary complaint information on a quarterly basis....

A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using intelligence and feedback from PR19, the role of the group is to facilitate more consistent local challenge of water companies...