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Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...

Joint project with Defra to test water customer opinion around proposed new water efficiency labels for water-using household goods ahead of their planned introduction

Joint project with Ofwat exploring customers’ views around holding water companies and their executives to account for the delivery of everyday services, how this should be done and by whom.

We’ll be publishing our annual Water Mark assessment, which uses customers’ views from our Water Matters research, complaint numbers and operational performance to showcase how well water companies are delivering in the areas that matter most to their customers.