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The report will feature the latest results from our annual survey tracking the views of household customers in England and Wales on water companies and the services they provide. This will be the 14th edition of the annual report.

This research aims to understand people’s views and expectations of smart water meters and how they would like to see and interact with the information on water use these meters are able to collect. Just 12% of customers in England...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Chad Staddon, Professor of Resource Economics & Policy at the University of the West of England, is the third expert to...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Dr. Scott Reid, Technical Director at ICS Consulting, is the first expert to share his thoughts. Scott is a widely respected...

We welcome the opportunity to respond to Ofwat’s consultation on an option to introduce an outturn adjustment mechanism (OAM) in PR24 final determinations.

Introduction The price review for 2025-30 (PR24) is a hugely important one. Meaningful investment is needed to sort out the issues the water industry hasn’t tackled in the past. That investment will be needed for decades to come, not just...

In our commitment to fair and affordable bills, CCW will: Continue to campaign for a single social tariff Develop a new water poverty model to accurately measure water poverty across all water companies in England and Wales, and use that...