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Scope 1. This policy covers the data that CCW creates, receives, or maintains. 2. The effective management of the information we hold is important for a number of reasons: enables us to know exactly what information we hold and locate...

Most common issues we can’t help you with

A step change in financial support for low-income customers is needed alongside large scale investment from water companies to improve services and protect the environment. That’s the message from CCW as water companies prepare today to submit their five-year business...

We all probably take our water supply and sewage services for granted now and again, happy to just turn on the tap or flush the toilet when we need to without giving it too much thought. But what happens if...

We’ll be publishing our annual household complaints report, which examines and compares the performance of water companies in England and Wales.

GSS has not kept pace with customers’ expectations, with no review of payments or standards since 2008. There are also inconsistencies across England and Wales. We want to see minimum GSS payments increased with consistent standards across England and Wales....