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The purpose of this qualitative research was to gauge the experiences of customers in the Scottish non-household water retail market. These views could then be used to help inform those designing and operating within the new English market – which...

With the Government keen to give households in England a choice over their retail water supplier, CCWater Chief Executive Tony Smith explains why competition may struggle to whet the appetite of customers. Could competition deliver a better deal for households...

If you’re a supplier (or existing) and are wanting to do business with us, the following information provides you with information about our procurement policy and procedures

Stakeholders from the water industry and beyond gave the Consumer Council for Water some useful ideas for how we can better represent the interests of consumers during a series of workshops in September and October. We held six events across...

This research examined people’s attitudes to using water wisely and tap water. It was carried out during January and February 2016 using a representative sample of 4,169 adults in England and Wales. The online survey builds on the results of...

Today we are delighted to publish our Annual Review for England and Wales 2015/16 (pdf) Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for...

This research is a companion piece to our Floating The Idea report, which explored customers’ views on the possibility of household retail competition being introduced in England. Welsh Government has retained the existing regulatory framework as the mechanism for ensuring customers...

The Consumer Council for Water (CCWater) has welcomed the swift offer of a goodwill payment to 3,600 properties in the Yorkshire villages of Thorne and Moorends, which continue to be affected by a boil water notice. CCWater – which represents...

Have you ever wondered how the hard-earned money you spend on your water bills is used by water companies? Or what happens to the 2,500 tonnes of waste we flush down our loos every day? You can now find answers...