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The safety and quality of drinking water in England and Wales remains exceptionally high, a new report has confirmed. The Drinking Water Inspectorate (DWI), which is responsible for regulating drinking water quality, has today published its Annual Report for 2015....

The aim of this research was to inform and support the work we are already doing with water companies to make sure more customers who are struggling to pay their water bills get access to the financial assistance they need....

Our annual report and accounts provides a detailed overview of CCW’s business performance and growth over the past year.

Our Water Matters research asks household customers’ for their views on their water and sewerage services and tracks how these opinions change over time. The latest study involved 5,964 telephone interviews with household water and sewerage bill payers across England and...

A GROWING number of customers believe their water company is delivering value for money, with satisfaction levels now at a five-year high. That’s according to the Consumer Council for Water’s (CCWater) annual ‘Water Matters’ survey (pdf), published today, which shows...

CCWater’s sewerage expert Steve Grebby explains why all of us need to take heed of the Marine Conservation Society’s latest campaign. This week I was delighted to see the Marine Conservation Society (MCS) launch a campaign on an issue close...

If you are not sure, don’t open the door. That’s the advice from the Consumer Council for Water (CCWater) which is urging elderly residents and people living alone to register a security password with their water and energy company to...

Exploring water customers’ views about introducing retail competition for households in England after 2020. The main aims of this research were to find out customers’ views, expectations and concerns about the potential introduction of retail competition into the household market....

THE MAJORITY of households in England would welcome choice over their water retail supplier but expect competition to deliver significant bill savings, the Consumer Council for Water (CCWater) has revealed. New research published by the water watchdog today (Friday) shows...