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Common Descriptors for financial support schemes At a time when more people are searching for help with bills, water companies have agreed a suite of common descriptors for the financial support schemes they offer. Debt advice agencies asked for this...

Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey back in May. As the longest-running in-depth survey of water customers, this research gathers a...

WaterSure is a support scheme that caps bills for low-income households on means-tested benefits who need to use high levels of water because they have either a qualifying medical condition or three or more children in the household. In December...

We welcome the opportunity to contribute to discussion on Ofwat’s climate change principles. The effects of climate change are already being experienced in England and Wales, through warmer and wetter winters, and hotter and drier summers. The dry and hot...

Climate change is already here – are water companies doing enough to secure the future of our water and rebuild trust? The exceptionally hot and dry weather this year has been a stark reminder that our water and sewerage services...

Fewer business customers had cause to complain to their water retailer or escalate concerns to the Consumer Council for Water (CCW), according to a new report. Figures released by CCW in its annual Business Customer Complaints Report today reveal that...

Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2024 to 2025.