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Help is available, so please don’t ignore your bill, even if you can’t pay. Contact your water company (and the sewerage company, if different) as soon as possible and ask to pay by instalments. There is no extra charge for...

Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways millions of households could take some of the heat out of rising water and energy bills. The Consumer Council...

Common Descriptors for financial support schemes At a time when more people are searching for help with bills, water companies have agreed a suite of common descriptors for the financial support schemes they offer. Debt advice agencies asked for this...

Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...

CCW has called for a thorough investigation to be carried out into the handling of an incident which has left thousands of homes and businesses without water across Tunbridge Wells for the past five days. In its latest update on...

The water sector often refers to ‘essential’ water use, but what does that really mean to consumers? Our Water Worries study in January 2025 revealed that 44% of water bill payers had cut back on essentials like heating and eating...

Our annual Water Mark assessment of water company performance This is the sixth year of our Water Mark assessment of how well companies are performing on everything from satisfaction with service and value for money to complaint handling and sewer...