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Your water bill can be calculated in two ways: by measuring the amount of water you use with a meter; or by using the value of your property without measuring your water usage. If you have a water meter, you...

Help is available, so please don’t ignore your bill, even if you can’t pay. Contact your water company (and the sewerage company, if different) as soon as possible and ask to pay by instalments. There is no extra charge for...

Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways millions of households could take some of the heat out of rising water and energy bills. The Consumer Council...

Common Descriptors for financial support schemes At a time when more people are searching for help with bills, water companies have agreed a suite of common descriptors for the financial support schemes they offer. Debt advice agencies asked for this...

Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...

We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

To meet our overall strategic objectives, CCW’s Forward Work Programme contains the deliverables we will focus on achieving in 2026-27. These are over and above our business-as-usual activities – dealing with complaints, challenging companies, generating insights and communicating with customers....

The Priority Services Register (PSR) is designed to support customers who need extra help from their water company, whether it’s due to age, illness, disability, or other vulnerabilities. We’ve commissioned research to understand how well the PSR is working for...