-
Affordability Review: Outcomes
Common Descriptors for financial support schemes At a time when more people are searching for help with bills, water companies have agreed a suite of common descriptors for the financial support schemes they offer. Debt advice agencies asked for this...
Read more about Affordability Review: Outcomes -
Testing the Waters 2021
Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...
Read more about Testing the Waters 2021 -
Households hit by virus impact urged to tap into water company support
Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...
Read more about Households hit by virus impact urged to tap into water company support -
Blog: Affinity Water’s WaterSave Tariff trial – a new way of charging
Affinity Water was the first water company to take the plunge with trialing a new way of charging customers based on how much water they use. Here the company’s project manager Lucy Hurst explains how the tariff trial is helping...
Read more about Blog: Affinity Water’s WaterSave Tariff trial – a new way of charging -
A question of priorities: Testing what customers want most from their water company
Having a clear understanding of customers’ priorities for their water and sewerage services is important for CCW, to ensure that we can represent them effectively. In the water sector, companies must understand how consumers prioritise different aspects of water and...
Read more about A question of priorities: Testing what customers want most from their water company -
Learning lessons from the 2024 Price Review
CCW plays an essential part in the five-yearly Price Review process, scrutinising water companies’ business plans and making sure the customer voice is heard, understood and considered throughout the bill-setting process. CCW makes sure both water companies’ business plans and...
Read more about Learning lessons from the 2024 Price Review -
Water consumer engagement and accountability
The climate in the water industry is changing. People’s awareness of the industry has increased through extensive media coverage of poor operational performance, rising bills and other failings which has seen trust in the sector fall to an all-time low....
Read more about Water consumer engagement and accountability -
Water Matters 2025
Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.
Read more about Water Matters 2025 -
Rob Wilson, Chair: CCW’s 2025-26 Forward Work Programme
CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...
Read more about Rob Wilson, Chair: CCW’s 2025-26 Forward Work Programme
We thought you might like...