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CCW plays an essential part in the five-yearly Price Review process, scrutinising water companies’ business plans and making sure the customer voice is heard, understood and considered throughout the bill-setting process. CCW makes sure both water companies’ business plans and...

Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.

Fewer households believe the amount water companies charge is fair, with customers’ overall trust in the sector also hitting a new low. That’s according to the Consumer Council for Water’s (CCW) annual Water Matters survey, which has tracked the views...

Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...

Over the next five years, water companies in England and Wales are planning to install more smart water meters than ever before. Smart water meters offer many benefits. They can help people understand and reduce their water use, which could...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Will Chivers, Regulatory Economist and Charges Manager and Matt Greenfield, Director of Strategy and Regulation at Wessex Water, are the fourth...

Households still have time to steal a march on ‘Awful April’s’ wave of bill rises through simple actions, which could help shave hundreds of pounds off water and energy costs. The Consumer Council for Water (CCW) is sharing advice to...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Chad Staddon, Professor of Resource Economics & Policy at the University of the West of England, is the third expert to...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Cathryn Ross, Strategy and External Affairs Director at Thames Water, is the second expert to share her thoughts.