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We asked industry experts to share their views on what should be considered for future approaches to water charging. Chad Staddon, Professor of Resource Economics & Policy at the University of the West of England, is the third expert to...

We asked industry experts to share their views on what should be considered for future approaches to water charging. Cathryn Ross, Strategy and External Affairs Director at Thames Water, is the second expert to share her thoughts.

We asked industry experts to share their views on what should be considered for future approaches to water charging. Dr. Scott Reid, Technical Director at ICS Consulting, is the first expert to share his thoughts. Scott is a widely respected...

Our policy explains the process of how to complain about your water company or retailer and what you can expect.

None of us enjoy seeing bills land on our doormat or in our inbox. But for many, they bring an overwhelming sense of anxiety.  For those living on tight budgets, managing finances and stretching every penny has become an everyday...

Stronger and fairer support is urgently needed to protect struggling households from the largest rise in water bills since privatisation of the water industry 36 years ago. The Consumer Council for Water (CCW) has warned many of the most financially...

20 December 2024 David Black Chief Executive Ofwat Dear David I am writing to express CCW’s deepest concerns regarding a number of recent Ofwat decisions and proposals that will have a negative impact on services and protections for business customers...

In November, CCW’s Chair, Rob Wilson, gave a speech at the Water Infrastructure Forum. There’s so much in the media at the moment about the water industry and its immediate troubles. But there are bigger challenges looming, which will need...